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We are hiring a Service Reliability Engineer to join the Digital Business Automation (DigiBA) team in CTO Infrastructure. Our platform provides mission-critical services including Control-M, IBM Sterling File Gateway, and Connect:Direct — supporting thousands of batch and file movement operations daily across HSBC’s global estate.
In this role, you will focus on data-driven reliability engineering — turning insights from incidents, change records, capacity data, and operational KPIs into tangible improvements. You will partner with engineering and operations teams to drive platform stability, identify patterns, and embed proactive practices across our distributed and mainframe-based environments.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBCs global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.