Site Reliability Engineer (Investment Banking Tech)

Expected

Operating system

HSBC is the largest bank in Europe and is also one of the largest investment banks in the world. MSS IT provides technology solutions for its Global Banking and Markets business worldwide.

Counterparty Credit Risk (CCR) management is a business-critical function within the bank. The CCR IT team provide the technology to enable the Counterparty Credit Risk exposure calculation across thousands of HSBC clients globally every day.

We are part way through a multi-year plan to build the next generation of Counterparty Credit Risk Engines which involves migration to Cloud platforms and replace vendor software by in-house developed analytic library. The new counterparty credit risk engine comprises micro services leveraging the latest open-source infrastructure, and runs on Google Cloud Platform and on-premises infrastructures.

Technologies used by the team include Java SE, Spring Boot, Spring Cloud, Apache Beam, Apache Flink, GCP, Redis, REST APIs, Ansible, Jenkins.

HSBC and Traded Risk are heavily investing in an Agile culture with adoption of DevOps processes, CI/CD pipeline and Cloud Technologies. Traded Risk CCR IT is looking to initiate a brand-new development team in Krakow in 2023 as part of a long-term strategy to develop and support its platform in Europe.

This is an exciting opportunity to join a team in its early stages and make a key contribution.

• Manage application support operations, focusing on resiliency, availability, and monitoring system health and performance.
• Coordinate resolution of production incidents, conducting post-mortem/RCA to identify root causes and improve processes.
• Investigate, triage, and resolve production incidents with a focus on technical signals and root cause analysis.
• Document post-incident recovery steps, contributing to process improvements, identifying deviations, and creating a Knowledge Base.
• Actively participate in the service management community, engaging in Incident Management, Problem Management, and Service Delivery.
• Define and deliver tactical and strategic service improvements across the technical and process landscape.
• Apply SRE principles to continuously improve platform reliability, capacity, and performance, reducing toil and enhancing observability.
• Develop observability tools and techniques for monitoring, alerting, incident detection, response, capacity management, and release safety.

• Competitive salary
• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN)
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• flexible working time
• integration events
• corporate sports team
• doctor’s duty hours in the office
• retirement pension plan
• corporate library
• no dress code
• coffee / tea
• parking space for employees
• leisure zone
• extra social benefits
• employee referral program
• opportunity to obtain permits and licenses
• charity initiatives
• family picnics
• extra leave
• In-office gym

• Online assessment
• Phone interview
• Job interview
• Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.