Informacje o stanowisku

specialist (Mid / Regular), senior specialist (Senior)

remote recruitment

Additional information

Model of payment:

basic salary

Specializations:

Helpdesk, IT admin

Technologies we use

Expected

• Java

Operating system

About the project

• 2 shifts:
• 1st one (9 am -5 pm CET)
• 2nd one: (12 pm - 8 pm CEST)
• Weekend on-call support on a Rotational basis

Your responsibilities

• Understands technical requirements and applies relevant knowledge to support application stability.
• Identifies and contributes to solutions that enhance application support and performance with minimal guidance.
• Applies best practices in configuring and troubleshooting software, systems, databases, and related infrastructure.
• Collaborates with peers to maintain the reliability of critical applications.
• Investigates and resolves performance issues using appropriate tools and methodologies.

Our requirements

• Energy & Experience: Growth mindset with curiosity and passion for technology; thrives on global-scale challenges.
• Customer Service: Provides support for merchant escalations related to application issues (e.g., latency, transaction failures, feature malfunctions).
• Language Expertise: Proficient in one or more general-purpose programming languages (e.g., Java, Python).
• Support: Experience supporting modern services and web applications in Linux and/or Windows environments.
• Continuous Learner: Eager to explore new technologies such as DevOps platforms, Kubernetes, and Docker.
• Collaboration: Proven experience working with cross-functional teams including Product, QA, DevOps, and Agile/Scrum teams.
• Flexibility: Willingness to work flexible hours to support global teams and participate in rotational on-call support.
• 4 + years of experience in Site Reliability Engineering or Production Application Support.
• Strong experience in Production Application Support, including incident management for large-scale enterprise applications and familiarity with ITSM processes.
• Background in Java application support, including JVM understanding.
• Proficient in Unix/Linux environments and SQL.
• Skilled in troubleshooting and debugging complex issues.
• Experience working in large server environments.
• Excellent communication skills and ability to work effectively across teams.
• Availability for rotational on-call support and flexible working hours to meet operational needs.

This is how we organize our work

This is how we work

• at the clients site

What we offer

• Strong flexible benefits package (MyBenefit cafeteria) including Multisport card, shop vouchers, and more
• Premium medical insurance for you and your family (Luxmed)
• Life & Disability Insurance (Generali)
• Profitable Voluntary Pension Fund
• Social benefits including holiday bonuses and kindergarten allowances
• Integration and cultural events
• Reward and recognition programs for top performers
• Relocation assistance – including accommodation and travel suppor

private medical care

life insurance

remote work opportunities

Equal Opportunity Employer:

• Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

Internal Reporting and Whistleblower Protection:

• Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipros registered office.

Why wait?

• Apply now to build an amazing career and be part of a brilliant team. We cannot wait to hear from you.
• Just so you know: if your application is successful, we will ask you to complete a Background Verification check (BGV).
• With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn, grow, and create a career path that makes us an organization of opportunities beyond boundaries of region, age, gender, ability, and routine. We invite you to be a part of this experience!

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