Site Reliability Engineer

18_15431

Obowiązki

• Troubleshoot, monitor, and support critical production systems.
• Perform root cause analysis and manage incidents to ensure timely resolution.
• Provision and deploy environments in a cloud infrastructure (preferably IBM Cloud).
• Handle initial intake for Salesforce-related customer cases, ensuring SLA commitments are met.
• Provide on-call support, sharing rotation duties with global resources (including Poland), ensuring minimized MTTR (Mean Time to Recovery).
• Manage workloads and resources to maintain commitments and prevent SLA breaches.

Wymagania

• Strong working knowledge of Kubernetes and cloud infrastructures, with a preference for IBM Cloud (1-3 years)
• Expertise in administration, configuration, and management of MS SQL Server 2022 (1-3 years)
• Expertise in automation platforms such as AWX
• Proficiency in scripting languages like Python and related tools
• Strong problem-solving skills and attention to detail

Oferujemy

• Proven experience in providing on-call support for critical production systems, focusing on determining root cause analysis (RCA)
• Familiarity with Salesforce infrastructure and case management processes
• Experience with monitoring tools and incident management platforms
• Ability to work efficiently in a global, distributed team environment

Źródło: IBM Polska/Praca