The Capgemini Digital Customer Experience (DCX) helps global brands as well as public organizations to understand and implement the right mix of business focused digital capabilities and innovations following “Customer-First” approach to address both organization and customer needs.
Projects include maintaining the CRM ecosystem and its integrations with back‑office systems. Tasks cover environment stabilization, development and optimization of operational processes, automation of monitoring and deployments. You will collaborate with development, integration and business teams.
In our daily work we cultivate good communication and culture of feedback. Following the motto ”Get the future you want”, we offer a variety of learning and personal development opportunities.
responsibilities :
Monitoring and maintaining Siebel CRM environments.
Incident analysis, diagnosing and resolving issues.
Handling Change Management processes and supporting deployments.
Supporting business users and project teams.
Working with SQL, logs and monitoring tools.
Collaboration on integrations (SOA/ESB).
Creating operational and technical documentation.
requirements-expected :
Experience with Siebel CRM (Operations/Administration/Support).
Good SQL and database environment knowledge (Oracle preferred).
Ability to work with logs and monitoring tools.
Knowledge of ITIL processes (Incident/Problem/Change).
Teamwork and communication skills.
offered :
Practical benefits: permanent employment contract from the first day; hybrid, flexible working model; equipment package for home office; private medical care with Medicover; life insurance; Capgemini Helpline; NAIS benefit platform.
Access to 70+ training tracks with certification opportunities; platform with free access to Pluralsight, TED Talks, Coursera, Udemy Business and SAP Learning HUB.
Community Hub that will allow you to choose from over 20 professional communities that gather people interested in, among others: Salesforce, Java, Cloud, IoT, Agile, AI.
benefits :
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
flexible working time
integration events
corporate sports team
no dress code
parking space for employees
extra social benefits
sharing the costs of tickets to the movies, theater
