Informacje o stanowisku

Client:

Location:

Job Category:

Other

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EU work permit required:

Yes

Job Reference:

cc3b9962eaa5

Job Views:

22

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Description:

The Service Integration Department manages multiple supplier services and integrates them into a single business-facing IT organization. It strives to achieve the strategic imperatives by using a highly responsive product-centric organization and assures provision of an outstanding and consistent IT service and user experience. It owns the ServiceNow Platform and Service Management Process Framework as the core of a fit-for-purpose IT application and technology landscape and ensures effective governance and orchestration of service delivery in line with Hitachi Energy IT Operating Model.

The successful candidate will drive projects and continuous improvements in the area of end user experience. They will cooperate with product owners and products’ virtual squads. This will contribute toward the creation and deployment of industry benchmark SIAM services across IT (infrastructure, platform and applications, and security services) and beyond, integrating support functions and business units across the enterprise.

We are looking for an individual that has a deep understanding and experience in managing End User experience based on ServiceNow front-end capabilities including portals, virtual agent with GenAI, catalogs, etc.

Responsibilities:

1. Leading projects, initiatives, and continuous improvements in the area of end user experience, predominantly based on ServiceNOW front-end capabilities.
2. Driving the End User experience-centric culture across the enterprise, especially within IT teams of Service Integration, Infrastructure, Platform and Applications, and Security.
3. Mapping end user journeys and identifying improvement areas.
4. Cooperating with product owners and products’ virtual squads, as well as service owners and managers to assure prioritization and securing the implementation means for above-mentioned items.
5. Day-to-day governance of employee portals, catalogs, and other means of communication to end users.
6. When required and possible, improving the end user experience by fixing or having fixed the data issues, flaws in flows, redundancies in inquiries, suboptimizations, etc.

Background:

1. ServiceNOW experience and/or certifications.
2. Strong End User Experience background and natural user empathy are key work requirements.
3. Strong ownership demonstrated with a success track over previous assignments.
4. Fluent written and spoken English is a must.
5. Understanding of corporate structures used to manage IT and platforms.
6. Ability to work in Agile and/or DevOps environment.
7. Knowledge of CSDM (Common Service Data Model) practical experience would be a benefit.

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