Join to apply for the SIAM Major Continuous Service Improvement Analyst (m/f/d) role at TE Connectivity
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Why you should join?
We’re building a new global team! Love new challenges, creating things from scratch, and working without micromanagement? Join us.
Dimensions
- Environment: TE’s SIAM (Service Integration and Management) team is a global function, acting as a service integrator that manages multiple internal and external service providers to ensure seamless service delivery to over 40,000 TE users in more than 50 countries, utilizing over 1,000 applications. It is part of the larger Service Management organization under Global Infrastructure Solutions. The SIAM team owns and operates key ITSM processes, namely Incident, Problem, Change, and Knowledge Management, across multiple actors, in addition to Service Level Management (SLM) and Continual Service Improvement (CSI). Team members are located in all three regions: APAC, EMEA, and AMER.
Business Unit Description
TEIS GIS
TE Connectivity is offering this leadership position within the Service Integration and Management (SIAM) team to represent the SIAM function’s Continuous Service Improvement analyst in TEIS. The SIAM Continuous Service Improvement Analyst is responsible for identifying, planning, and implementing improvements to the SIAM processes. This role ensures that IT services continually align with business needs and deliver value. The individual will work closely with cross‑functional teams, and stakeholders to improve our SIAM functional processes.
Your Main Tasks
- Proactively analyze and improve processes: Evaluate current IT service management processes to identify areas for improvement and enhancement.
- Develop and implement CSI Initiatives: Create and execute plans to improve service quality, efficiency, and effectiveness.
- Monitor Performance Metrics: Define, measure, and analyze key performance indicators (KPIs) to track improvements.
- Facilitate Workshops and Training: Conduct workshops and training sessions to promote continuous improvement methodologies.
- Collaborate with Stakeholders: Work with various teams and stakeholders to gather requirements and ensure alignment with business objectives.
- Report and Document: Prepare detailed reports and documentation on improvement activities and outcomes.
- Support Continuous Improvement
Required
- Analytical Skills: Strong analytical and problem‑solving skills.
- Communication Skills: Excellent verbal and written communication skills.
- Project Management: Basic project management skills.
- Technical Proficiency: Familiarity with IT service management tools (e.g., ServiceNow, BMC Remedy).
- Excellent communication and interpersonal skills to engage technical and non‑technical stakeholders.
- Strong problem‑solving and analytical abilities.
- Leadership skills to guide diverse teams toward resolution.
- 3‑5 years of experience an Operational/Service Management/SIAM/Continuous Improvement
Desired
- Strong attention to detail and organizational skills.
- Ability to work in a global and complex environment.
- Experience with Agile and DevOps environments is a plus.
- Industry certifications such as ITIL 4 Foundation, ITIL 4 are preferred. #jobsEMEAMB
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
About TE Connectivity
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next‑generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.
Our Commitment To Transparent Hiring
We are pleased to offer you an exciting total package that can also be flexibly adapted to your changing life situation - the well‑being of our employees is our top priority!
- Collaborative and friendly work environment
- Extensive training and career growth opportunities
- Life insurance
- Private medical healthcare package
- Employee referral bonus
- Multisport co‑financing
- Performance‑based bonus plans
IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.
Seniority level
Employment type
Job function
- Other, Information Technology, and Management
- Appliances, Electrical, and Electronics Manufacturing
