.
SIAM Consultant with English / German
  • Opole
SIAM Consultant with English / German
Opole, Opole, Opole Voivodeship, Polska
Capgemini Polska
27. 1. 2026
Informacje o stanowisku

SIAM Consultant with English / German

Miejsce pracy: Opole

Technologies we use

Expected

  • ServiceNow
  • BMC Remedy
  • CMDB

Optional

  • ServiceNow CMDB
  • HRSD
  • CSM
  • ITOM
  • ITAM
  • SecOps

Operating system

  • Linux

About the project

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your responsibilities

  • Build customer relationships by delivering at client expectations on assigned deliverables, proactively identifying add on work and assisting in identifying cross sales leads
  • Build and transition Service Management and Service Integration solutions
  • Carry out discovery process by gathering customer’s business requirements and/or assessing the maturity of the IT organization and the level of business
  • Translate customer’s business requirements into IT delivery, including IT principles
  • Oversee specific work / tasks or process streams including ensuring ITIL aligned processes, procedures and work instructions are produced to required standard and are trained upon

Our requirements

  • Strong analytical skills to evaluate the criticality of information collected from multiple sources, reconcile conflicts, decompose high-level information into detail
  • Presentation and workshops facilitation skills, ability to provide training to clients and internal team members
  • Experience in any of ITIL Service Management Process domain (IT Asset Management Lifecycle processes as a plus)
  • Awareness of technologies and good practices that support ITSM solutions, integrations including CMDB and auto-discovery tooling
  • Understanding of functionalities of at least one ITSM solutions (ServiceNow, BMC Remedy etc.) and ability to explain and recommend platform capabilities to maximize value of delivered service (experience with CMDB as a plus)
  • Willingness to work with new technologies and to acquire new skills
  • Excellent command of the English language and experience in communication across all levels of an IT organization, at the most senior level
  • Readiness for business travel

Optional

  • Expertise in ServiceNow CMDB, including CI Class Manager and Health module configuration
  • Hands-on experience in deployment, configuration or administration of the ServiceNow platform, familiarity with system automations and integration architecture
  • Experience with one or more ServiceNow Products other than ITSM such as HRSD, CSM, ITOM/CMDB - including CI Class Manager and Health module configuration, ITAM or SecOps as example (ideally on implementer level)

What we offer

  • Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Lets talk about wellbeing" which you can listen to on Spotify.
  • Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
  • Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
  • Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Benefits

  • sharing the costs of sports activities
  • private medical care
  • life insurance
  • no dress code
  • parking space for employees
  • extra social benefits
  • redeployment package
  • employee referral program
  • charity initiatives
  • access to courses e.g. Excel, VBA, RPA, Customer Care
  • unlimited access to Udemy Business
  • free chat/call with a therapist

Recruitment stages

  • Interview with the recruiter
  • Competency Tests/Language Verification
  • Video call with a manager
  • Final Decision

Capgemini Polska

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

  • Praca Opole
  • Opole - Oferty pracy w okolicznych lokalizacjach


    107 579
    15 872