Overview
TE Connectivity invites you to join TE’s Service Integration and Management (SIAM) team as a Change Management Lead. You will work with people from diverse backgrounds to create a safer, sustainable, and more connected world.
Business Unit Description
This operational leadership position represents the SIAM Change Management function within TEIS. The lead will oversee the assessment, authorization, and scheduling of changes in a controlled way to minimize impact on business operations. The role safeguards service stability by leading a structured, risk‑based approach aligned with ITIL 4 best practices.
Main Tasks
- Change Management Execution
- Maintain and improve the change management process aligned with TE policies and industry best practices.
- Conduct Change Advisory Board (CAB) meetings, facilitating discussions and supporting timely decision‑making.
- Track and monitor changes from initiation to closure.
- Proactively identify potential risks and issues related to changes and help develop mitigation plans.
- Respond promptly to all requests from management and complete all assigned projects in a timely, accurate manner.
- Stakeholder Management
- Provide technical and vendor relations leadership and guidance for all stakeholders involved.
- Build strong relationships with key business and IT stakeholders to ensure alignment with change management.
- Maintain weekly activity review via GO meetings and other tools to look for trends and problem areas.
- Communication and Reporting
- Work with SIAM and SM leadership to perform measurements and improvements for all phases of SIAM activities.
- Communicate change status and impact to stakeholders proactively and effectively.
- Prepare regular reports on change activity, including key performance indicators (KPIs) and metrics.
- Maintain accurate and up‑to‑date documentation of all change‑related activities.
- Continuous Improvement
- Actively seek improvement opportunities while taking advantage of TEOA framework.
- Identify and implement process enhancements, especially using Post Implementation Review (PIR) process, to improve efficiency, reduce risk, and enhance customer satisfaction.
- Actively contribute to SIAM continuous improvement activities.
- Promote the use of the Change Management Process through training and communication.
- Focus on continuously improving adherence and consistent execution of Change Management.
Required Background
- Strong knowledge of ITIL 4 practices, specifically incident, problem, change, and knowledge management.
- Familiarity with ITSM tools such as ServiceNow, BMC Remedy, Jira Service Management, etc.
- Understanding of IT infrastructure components (networks, servers, applications, cloud environments).
- Proven experience as a Change Manager within a complex IT environment, preferably within a SIAM context.
- Excellent verbal and written communication skills.
- Ability to interface with all levels of people – customers, support personnel, management – effectively and efficiently.
- Good conflict resolution skills to deal with both customers and technicians.
- Strong meeting facilitation skills.
Desired Skills
- Thorough knowledge of the ServiceNow ITSM tool.
- Strong attention to detail and organizational skills.
- Ability to work in a global and complex environment.
- Experience with Agile and DevOps environments is a plus.
- Industry certifications such as ITIL 4 Foundation, ITIL 4 are preferred.
- 3 – 5 years of relevant experience in Operational/Service Management/SIAM.
Seniority Level
Employment Type
Job Function
- Project Management and Information Technology
