At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

Were looking for a motivated and driven Shop Employee (m/f/d) for our FlixBus shop in Warsaw. This job is on-site and on a full-time basis.

About the Role

• Sell tickets and additional services while following pricing, reporting, and fiscal procedures
• Operate sales systems and provide accurate passenger information on schedules, prices, and regulations
• Handle customer service tasks, including basic complaints, inquiries, and passenger check‑in
• Perform quality control checks on coaches, ensuring cleanliness, equipment readiness, and compliance with standards
• Collaborate with drivers and technical teams and report issues according to internal procedures
• Manage lost and found items, including registration, documentation, and proper release to owners
• Maintain the sales office environment, ensuring cleanliness, equipment functionality, and adherence to safety regulations

About You

• Fluency in Polish. Good command of English is needed
• Knowledge of Ukrainian is an advantage
• Willingness to work afternoons, evenings, and weekends (Shift-based work between 7:00 a.m. and 10:30 p.m.)
• Strong communication skills and a positive attitude
• Ability to work under time pressure
• Experience in customer service and/or sales
• Independence and resourcefulness

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you dont meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

NB: Please submit your resume in English!

What We Offer

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career

Why Join Flix?

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.

As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!