At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech‑driven approach to making travel more accessible, sustainable, and affordable.

We’re looking for a motivated and driven Shop Employee (m/f/d) for our FlixBus shop in Warsaw. This job is on‑site and on a full‑time basis.

About the Role

• Sell tickets and additional services while following pricing, reporting, and fiscal procedures
• Operate sales systems and provide accurate passenger information on schedules, prices, and regulations
• Handle customer service tasks, including basic complaints, inquiries, and passenger check‑in
• Perform quality control checks on coaches, ensuring cleanliness, equipment readiness, and compliance with standards
• Collaborate with drivers and technical teams and report issues according to internal procedures
• Manage lost and found items, including registration, documentation, and proper release to owners
• Maintain the sales office environment, ensuring cleanliness, equipment functionality, and adherence to safety regulations

About You

• Fluency in Polish. Good command of English is needed
• Knowledge of Ukrainian is an advantage
• Willingness to work afternoons, evenings, and weekends (Shift‑based work between 7:00 a.m. and 10:30 p.m.)
• Strong communication skills and a positive attitude
• Ability to work under time pressure
• Experience in customer service and/or sales
• Independence and resourcefulness

NB: Please submit your resume in English!

What We Offer

• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
• Hybrid work model: We are an office‑first company, but we offer flexibility to balance work and life.
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and expert‑led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity.

We believe in ownership culture – giving you the freedom to take initiative, make an impact, and shape your own career path.

As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!

We celebrate diversity and inclusion

At Flix, we are committed to fostering diversity and inclusion. To support this initiative, we invite all applicants to complete our demographic questions on a voluntary basis. Your responses will be processed as anonymized data and not linked to your profile, and thus assessed for statistical purposes and internal research.

If you prefer not to provide this information, simply click on “I do not wish to answer.” Be assured that neither the decision not to participate nor your answers will have an impact on your application, and your answers will remain anonymous and unidentifiable to you individually. The decision on your application will be made independently from your participation and the information you provide.