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Services Operations Specialist (m/f)
  • Warszawa
Services Operations Specialist (m/f)
Warszawa, Warszawa, mazowieckie, Polska
Trenkwalder
31. 1. 2026
Informacje o stanowisku

Opis stanowiska pracy

We offer:

  • a role with responsibility, independence and the possibility to contribute proactively, as well as a teamwork culture with room for individual development,
  • hybrid job,
  • employment under a replacement,
  • employment in an international organization who is one of the worldwide leaders in its sector and has a stable market position,
  • development and qualification improvement in multicultural environment,
  • sharing the costs of private medical care,
  • group insurance.

Responsibilities:
  • check Services Bid Quality and alignment of Zimit Quote, Service Estimate, and SOW,
  • for transactional business: create opportunity in Salesforce, prepare SOW, initiate PM70, create Delivery Project,
  • validate new projects/budgets and work at risk,
  • create Project Order in SAP, assign PM, manage Customer PO,
  • ensure correct customer records in PSA and SAP,
  • create/manage Purchase Requisition and PO in SAP,
  • reconcile project costs in PSA and SAP with PM,
  • monitor and generate invoices (Billing, Pre-Billing, Credits),
  • support PM with customer billing requirements,
  • review billing transactions in SAP,
  • support PM with budget reallocations,
  • close/reopen projects and budgets in PSA and SAP,
  • qualify opportunities,
  • prepare and manage training forecast,
  • develop a training program in accordance with the customer’s objectives,
  • search for trainers, including among partners, who can deliver the required training,
  • coordinate training programs,
  • handle preparation and signing of contracts,
  • collaborate with the Engagement Manager, the Project Manager and Services Business Management on opportunity and project management activities,
  • act as a point of contact for Engagement Managers, Project Managers, Resource Managers, Services Business Managers, Service Delivery Resources, Finance, Legal, Global Order Management, Procurement, Accounts Receivable and Credit and Collections,
  • work under light supervision to support with Consulting and Learning Services Opportunities and Projects of small to mid-size,
  • support the Services Engagement Lifecycle from Opportunity to Booking and from Order to Cash, as part of a Region and/or Zone Services organization.

Requirements:
  • university degree level or relevant extended industrial experience,
  • minimum of 1-2 years’ experience in an Opportunity to Order role,
  • experience transactional processing of quote and/or proposal activities in adherence with prescribed policy and processes,
  • experience achieved in a multinational company environment,
  • knowledge of systems (ERP/SAP),
  • process improvement engagement as an active participant,
  • analytical skills, excellent attention to detail, strong communication skills,
  • fluency in written and spoken English.

Numer referencyjny
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  • Praca Warszawa
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