technologies-expected :

about-project :

We are looking for an experienced Services Automation Business Analyst. Join us and work within Service’s support tool automation team - Smarter Support - to enable automated support for non-x86 technologies/platforms.

responsibilities :

Work with Product engineers and technical SMEs to understand, define and implement new services support requirements for Lenovo products.
Handle extensive data sets, including raw MSD data, to develop comprehensive reports that support strategic business decision-making. This involves analyzing data to identify trends, patterns, and insights that inform proposed corrective actions.
Track key performance indicators (KPIs) related to service tools like resolution time, customer satisfaction, resolution rate, and agent productivity. Identify discrepancies between current service delivery data and desired outcomes, pinpointing areas where tools are not meeting expectations. Study user behavior within service tools to identify pain points, usability issues, and areas for improvement in the user interface.
Design and create interactive BI dashboards that provide real-time data visualization and insights to stakeholders, enabling informed decision-making.
Prepare and deliver executive-level presentations that summarize key findings, strategic recommendations, and the impact of proposed actions on business performance.
Conduct detailed correlation analysis between billing data and operational metrics to identify relationships and drive operational efficiency improvements.

requirements-expected :

Relevant industry experience
Bachelor’s Degree in Technical discipline
2+ years experience in Server troubleshooting, diagnosing, and case resolution/5+ years of data analysis, process modeling, project management, and reporting
Advance Microsoft Excel and SQL for querying databases and extracting relevant data.
Excellent analytical skills to interpret data, identify trends, and provide actionable insights.
Ability to break down complex problems into manageable components for thorough analysis.
Deep understanding of business operations and the ability to align technical solutions with strategic business goals. Ability to make informed decisions that drive business success and improve operational efficiency.
Strong critical thinking skills to evaluate complex situations, identifies potential problems, and develops effective solutions.

offered :

An international team with a high focus on Gender Diversity.
Employee Assistance Program, e.g., for psychological, legal & financial consultancy
You are joining a company that prioritizes sustainable solutions like CO2 Offset, Asset Recovery Services, and the Lenovo Certified Refurbished portfolio.
Access to training for personal development. -Internal E-learning Development Platform Available for Employees
Mentorship program