Informacje o stanowisku

Services & Solutions Delivery Specialist (fixed term contract)

As a Services & Solutions Delivery Specialist within the Contracts process, you are responsible for managing service contracts and warranties within UKI. You will ensure the quality and functionality of Philips equipment to meet customer needs, manage service requests, and ensure a high level of customer satisfaction on a daily basis.

Your role:

• Creating, renewing & terminating service contracts and extended warranties
• Modifying existing contracts and extended warranties for appropriate execution of pricing and billing information
• Verifying customers entitlements on ad-hoc requests & issuing invoices and credit/debit notes
• Connecting the correct installed products
• Receiving, monitoring, and ensuring timely closure of all kinds of service requests
• Developing and maintaining high standards of telephone conversations and written communications with customers and service providers
• Fixed term contract till the end of September 2025

Our benefits:

• Annual bonus based on performance achieved
• Private medical care with the option to extend it to family members
• Benefit System cards
• Discount for Philips’ products
• Wide variety of trainings & learning opportunities
• Promotion of a healthy lifestyle in the office
• Employee Assistance Program
• Hybrid model of working (3 days from office)

Youre the right fit if you have:

• Min 2-3 years of experience within customer service or a similar area
• Fluent English
• Professional experience in fields related to customer service, supply chain, or accounting operations would be an asset
• You enjoy having direct contact with customers (B2B) and maintain a high standard of communication
• You bring a positive "can-do" attitude and are always ready to lend a hand to others
• Comprehensive PC skills, knowledge of Excel, SAP, and Salesforce would be an advantage
• A problem-solving mindset with the ability to identify improvement opportunities
• Ability to multi-task and work in a fast-paced environment; skill in prioritizing tasks required
• Good organizational skills and attention to detail

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips.

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