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Services & Solutions Delivery Junior Specialist with French page is loaded## Services & Solutions Delivery Junior Specialist with Frenchlocations: Lodztime type: Full timeposted on: Posted Todayjob requisition id: 566796### Job TitleServices & Solutions Delivery Junior Specialist with French### Job Description**In this role, you have the opportunity to**provide operational support to our healthcare customers on daily basis for back office Customer Service department in multinational environment, covering administrative activities of the Quotations and Long term planning.In Customer Service – the most multi-language department - you will have an opportunity to work with colleagues in various languages on multinational projects, where honest, professional, friendly atmosphere and sense of humor shape our culture.**Your role**Process Expertise & Compliance* Serve as primary contact for global contract processes, including complex cases (warranty, disputes, SAL control, MES contracts).* Independently manage multi-year service agreements, ensuring accurate terms, pricing, and compliance.* Support senior sales and legal teams during negotiations and renewals; validate amendments and maintain documentation standards.* Handle escalated contract issues and high-priority inquiries, ensuring timely resolution and strong stakeholder relationships.* Maintain audit readiness, mitigate CAPA risks, and act as QMS redline expert for process updates.* Own knowledge management: keep work instructions and process documentation current and centralized.Transformation & Operational Excellence* Apply Lean methodologies (GEMBA, PRIDE, problem-solving) to drive process improvements and standardization.* Lead UAT activities and support technology implementation projects, including change management and training.* Develop documentation, training manuals, and KPI dashboards; monitor performance and report discrepancies.* Coordinate global initiatives, DRG participation, and process redesign to ensure one standard process.* Manage automations, report system bugs, and optimize contract management systems for compliance and accessibility.* Provide analytics and process mapping to support decision-making; act as backup for team leader and key user for core systems (SMAX, Salesforce, SAP).**Youre the right fit if:*** You have a High School Diploma or Vocational Education.* You have a minimum of 2 years experience in Customer Success, Customer Service, Customer Support or equivalent.* You are fluent in French.* You are proficient in SMAX, Salesforce, Genesys, SAP, DMS, Conga, Fiori and CHP.* You have advanced Excel skills (including macros) and strong proficiency in PowerPoint and common IT tools.* You can create clear knowledge resources — demos, step‑by‑step guides and video instructions.* You demonstrate a strong work ethic, take ownership and make sound decisions.* You communicate effectively and handle escalations constructively.* You are analytical and solution‑oriented, with solid reporting and problem‑solving abilities.* You manage time and stress well, prioritising tasks to meet deadlines.* You adapt quickly to new tools and processes and show proactivity and initiative.* You build trust‑based relationships and actively support team development.**How we work together** We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. **About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. • Learn more about . • Discover . • Learn more about . If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .#LI-EU#LI-OFFICEAt Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.For more than 130 years, we have been creating technologies and innovations that improve peoples lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.Together, we deliver better care for more people because we believe that every human matters. Thats why were taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each others views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.*It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.**To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.**Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
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