Services & Solutions Delivery Junior Specialist with French
Job Description
In this role, you have the opportunity to provide operational support to our healthcare customers on a daily basis for the back office Customer Service department in a multinational environment, covering administrative activities of the Quotations and Long term planning.
In Customer Service – the most multi-language department – you will have an opportunity to work with colleagues in various languages on multinational projects, where honest, professional, friendly atmosphere and sense of humor shape our culture.
Your role
Process Expertise & Compliance
- Serve as primary contact for global contract processes, including complex cases (warranty, disputes, SAL control, MES contracts).
- Independently manage multi-year service agreements, ensuring accurate terms, pricing, and compliance.
- Support senior sales and legal teams during negotiations and renewals; validate amendments and maintain documentation standards.
- Handle escalated contract issues and high-priority inquiries, ensuring timely resolution and strong stakeholder relationships.
- Maintain audit readiness, mitigate CAPA risks, and act as QMS redline expert for process updates.
- Own knowledge management: keep work instructions and process documentation current and centralized.
Transformation & Operational Excellence
- Apply Lean methodologies (GEMBA, PRIDE, problem‑solving) to drive process improvements and standardization.
- Lead UAT activities and support technology implementation projects, including change management and training.
- Develop documentation, training manuals, and KPI dashboards; monitor performance and report discrepancies.
- Coordinate global initiatives, DRG participation, and process redesign to ensure one standard process.
- Manage automations, report system bugs, and optimize contract management systems for compliance and accessibility.
- Provide analytics and process mapping to support decision‑making; act as backup for team leader and key user for core systems (SMAX, Salesforce, SAP).
Youre the right fit if:
- You have a High School Diploma or Vocational Education.
- You have a minimum of 2 years experience in Customer Success, Customer Service, Customer Support or equivalent.
- You are fluent in French.
- You are proficient in SMAX, Salesforce, Genesys, SAP, DMS, Conga, Fiori and CHP.
- You have advanced Excel skills (including macros) and strong proficiency in PowerPoint and common IT tools.
- You can create clear knowledge resources — demos, step‑by‑step guides and video instructions.
- You demonstrate a strong work ethic, take ownership and make sound decisions.
- You communicate effectively and handle escalations constructively.
- You are analytical and solution‑oriented, with solid reporting and problem‑solving abilities.
- You manage time and stress well, prioritising tasks to meet deadlines.
- You adapt quickly to new tools and processes and show proactivity and initiative.
- You build trust‑based relationships and actively support team development.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
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