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Opis stanowiska pracy

ServiceNow: Technical Lead
Kraków
NR REF.: 1189796

Our client, the world’s largest express transportation company. Leveraging its unmatched air route authorities and extensive air/ground infrastructure, our client connects markets, within just 1 to 2 business days that comprise 90 percent of the world’s economic activity. Our client’s global transportation network provides rapid, reliable, time-definite delivery of documents, packages and freight shipments worldwide. Join them as a ServiceNow Solution Technical Lead, where you39ll be an influential part of evolving architecture landscape, driving simplification and automation across key technology elements. You will play an exciting role in making architecture simpler for your peers across Enterprise enabling them to support the business in driving innovation and excellence. Collaborating with stakeholders and business partners, the ServiceNow Technical Lead will play a crucial role in designing, implementing, optimising and driving consistency across the client’s Enterprise.
For our client, we are currently looking for ServiceNow Technical Lead, in Cracow (hybrid). 
 Key Tasks & Responsibilities: 

• Understanding client needs: Analyse business processes, pain points, and desired outcomes to recommend suitable ServiceNow solutions.
• Solution design: Craft technical blueprints for ServiceNow implementations, considering existing infrastructure, scalability, and integrations.
• Proof of concepts (POCs): Develop and demonstrate working prototypes to showcase the value proposition of the solution.
• Estimating & quoting: Prepare proposals with detailed resource estimates and implementation timelines.
• Leading technical teams: Guide developers, administrators, and other stakeholders throughout the implementation process.
• Configuration & customization: Configure ServiceNow modules and workflows to align with specific business requirements.
• Integration with existing systems: Ensure seamless integration between ServiceNow and other enterprise applications.
• Testing & validation: Conduct thorough testing to ensure the solution functions as designed and meets performance benchmarks.
• Knowledge transfer: Train end-users and support teams on new ServiceNow development.
• Performance optimization: Continuously monitor performance and suggest improvements for efficiency and scalability.
• Change management: Facilitate smooth adoption of the new system and address stakeholder concerns.
• Staying updated: Continuously learn about new ServiceNow features, best practices, and industry trends.

• Degree educated or with relevant experience, you will have a broad range of knowledge of the ServiceNow Product set and a minimum 5 years’ experience in a ServiceNow Solution Architect role within a similar size organisation
• ServiceNow certified Technical Architect (CTA) 
• ServiceNow Expert or Professional Application Developer
• Java Script developer within a ServiceNow environment 
• You will have exposure to at least 3 of the following ServiceNow products: HR Service Delivery Pro, Customer Service Management, IT Service Management Pro, IT Asset Management, Security Operations, App Engine Studio, Automation Hub, IT Operations management

• Understanding and experience of working in a SAFe Agile environment
• Strong understanding of the ServiceNow platform and its functionalities
• Project management and problem-solving expertise
• Business acumen and ability to translate business needs into technical solutions
• Adaptability and willingness to learn new technologies
• Excellent communication and presentation skills
• Good oral and written command of English

• Employment contract
• Great working atmosphere
• An extensive benefit package (private medical care, life insurance, sport cards, meal vouchers)
• Opportunities supported by organization for personal and professional development
• Occasional gift cards
• Tuition Assistance
• Employee Assistance Program

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

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