Informacje o stanowisku

Opis stanowiska pracy

ServiceNow: Technical Lead
Kraków
NR REF.: 1189796

As a ServiceNow: Technical Lead, you will join Federal Express Corporation (FedEx Express) - the world39s largest express transportation company. FedEx Express39 global transportation network ensures fast, reliable delivery of documents, packages, and shipments around the world.
 Key Tasks & Responsibilities:

• Understanding client needs: Analyse business processes, pain points, and desired outcomes to recommend suitable ServiceNow solutions.
• Solution design: Craft technical blueprints for ServiceNow implementations, considering existing infrastructure, scalability, and integrations.
• Proof of concepts (POCs): Develop and demonstrate working prototypes to showcase the value proposition of the solution.
• Estimating & quoting: Prepare proposals with detailed resource estimates and implementation timelines.
• Leading technical teams: Guide developers, administrators, and other stakeholders throughout the implementation process.
• Configuration & customization: Configure ServiceNow modules and workflows to align with specific business requirements.
• Integration with existing systems: Ensure seamless integration between ServiceNow and other enterprise applications.
• Testing & validation: Conduct thorough testing to ensure the solution functions as designed and meets performance benchmarks.
• Knowledge transfer: Train end-users and support teams on new ServiceNow development.
• Performance optimization: Continuously monitor performance and suggest improvements for efficiency and scalability.
• Change management: Facilitate smooth adoption of the new system and address stakeholder concerns.
• Staying updated: Continuously learn about new ServiceNow features, best practices, and industry trends.

• Degree educated or with relevant experience, you will have a broad range of knowledge of the ServiceNow Product set and a minimum 5 years’ experience in a ServiceNow Solution Architect role within a similar size organisation
• ServiceNow certified Technical Architect (CTA) 
• ServiceNow Expert or Professional Application Developer
• JavaScript developer within a ServiceNow environment 
• You will have exposure to at least 3 of the following ServiceNow products: HR Service Delivery Pro, Customer Service Management, IT Service Management Pro, IT Asset Management, Security Operations, App Engine Studio, Automation Hub, IT Operations management
• Understanding and experience of working in a SAFe Agile environment
• Strong understanding of the ServiceNow platform and its functionalities
• Project management and problem-solving expertise
• Business acumen and ability to translate business needs into technical solutions
• Adaptability and willingness to learn new technologies
• Excellent communication and presentation skills
• Good oral and written command of English
  
  

• Employment contract
• Great working atmosphere
• An extensive benefit package (private medical care, life insurance, sport cards, meal vouchers)
• Opportunities supported by organization for personal and professional development
• Occasional gift cards
• Tuition Assistance
• Employee Assistance Program

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

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