Informacje o stanowisku

responsibilities :

• Incident ticket monitoring and handling, as well as documentation of results, based on knowledge transfer sessions.
• First analysis of incoming incidents / Qualification and pre-clarification of the incident (understanding user requirements).
• Communication with user’s community
• Incident resolution (capable to explain complex solution of the incident in a user-friendly manner).
• Transfer of the incident to the next escalation-level, incl. involvement of DevOps Developer team OR interface providers (SAP Support) when required.
• Creation of Backend and End-User Self-help Knowledge Articles for raised incidents to ensure better support on re-occurring incidents.
• Creating and running basic scripts to resolve Incidents.

• Fluent English skills, both written and verbal
• Excellent communication skills in multi-provider environment
• Previous work experience in ServiceNow ITSM environment (2+ years)
• Management soft skills to take lead on High priority incidents when it occurs
• Strong Analytical skills for troubleshooting
• Scripting experience is at an advantage
• ServiceNow Fundamentals
• Good understanding of Incident & other ITSM Processes (such as Problem, Knowledge Management)
• This position requires work during some weekends. Will be clarified during interview
• You are located in Poland

• Exciting work in international corporation
• Attractive carrier path in area of ServiceNow (possible development/consultant roles)
• We provide necessary tools.
• Remote or hybrid work

• private medical care
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• retirement pension plan
• no dress code
• extra leave

Warszawa - Oferty pracy w okolicznych lokalizacjach