We are looking for a skilled Technology Product Analyst with expertise in the ServiceNow platform to join our product management team. The successful candidate will analyze customer requirements, product performance and future road map within the ServiceNow ecosystem to help deliver business value and optimize our ServiceNow-based solutions. This role requires a strong understanding of ServiceNow combined with analytical and excellent communication skills.

What are we looking for?

• 4+ years of experience in product analysis, business analysis, or product management focused on ServiceNow or similar platforms.
• Bachelor’s degree in Computer Science, Information Technology, Business, or related field.
• Strong understanding of ServiceNow modules such as Employee Centre, ITSM, ITOM, SPM, HRSD, CSM
• Familiarity with Agile methodologies and product management tools
• Excellent communication skills to bridge technical and business teams.
• Ability to translate complex ServiceNow technical features into business value propositions.
• Detail-oriented with strong analytical and problem-solving skills.

What will be your key responsibilities?

• ServiceNow Product Analysis
  • Conduct in-depth analysis of ServiceNow platform capabilities, modules and third-party integrations to identify enhancement opportunities and competitive positioning.
• Customer and Stakeholder Engagement
  • Collaborate with internal teams and external customers to gather detailed requirements and feedback related to ServiceNow implementations and customisations.
• Data-Driven Insights
  • Analyze usage data, feedback trends, and service metrics within ServiceNow to assess product effectiveness and identify areas for improvement.
• External Trends
  • Stay current with ServiceNow product updates, industry trends to inform product roadmap and innovation strategies.
• Requirements Documentation and Prioritisation
  • Translate business needs into clear, actionable product requirements and user stories for development teams working on ServiceNow enhancements.
• Cross-Functional Collaboration
  • Work closely with ServiceNow developers, user research & design architects, IT operations, and service line product owners to ensure alignment on product goals and successful delivery of ServiceNow solutions.
• Reporting and Communication
  • Prepare dashboards, reports, and presentations on ServiceNow product performance, adoption metrics, and customer satisfaction for leadership and stakeholders.
• Support Product Lifecycle
  • Assist in testing new ServiceNow features, validating custom workflows, and ensuring quality and compliance with organisational standards.

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

Seniority level

Mid‑Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Food and Beverage Manufacturing