Informacje o stanowisku

technologies-expected :

• AngularJS
• JavaScript
• CSS
• HTML
• ServiceNow API

• Our Internal Business Application Centre (IBACentre) team offers you the opportunity to support our core business functions by implementing applications that enable more efficient work and the delivery of top-notch services. Our team focuses on managing core and global business applications, ensuring their continuous operation, handling customer relationships, and incidents with precision

• Provide second level support for ServiceNow Platform modules and functionalities (including but not limited to: ITSM, ITBM, ITOM, IRM, TPSM, Discovery, Agent Workspace, Virtual Agent, Integrations):
• Analyze, troubleshoot and resolve incidents,
• Identify problems and log known errors to determine root-cause,
• Manage service requests,
• Participate in change management process for changes.
• Perform day to day administration and maintenance of the ServiceNow Platform,
• Resolve functional and technical problems, escalate and track problems appropriately,
• Perform failure analysis and provide recommendations for continuous improvement,
• Maintain ServiceNow support processes,
• Manage system configuration,
• Monitor system scheduled tasks and take actions in case of errors identified,
• Provide documentation on how to use global system,
• Conduct testing for subsequent developments of the application,
• Perform special assignments as requested.

• At least Bachelor, or Engineering degree in Technology or a related field,
• 2+ years of ITSM tool support would be expected (3+ for seniors),
• Experience in configuring and supporting the ServiceNow platform,
• Experience working in a support analyst/specialist role for global clients,
• Familiarity with AngularJS, JavaScript, CSS, HTML and ServiceNow API,
• ITIL and ServiceNow Certifications desirable (Certified ServiceNow Administrator or others),
• Service orientation with a focus on quality and customer satisfaction,
• Strong interpersonal and collaboration capabilities,
• Very good verbal and written communication skills,
• Availability for shift work (start between 10 a.m. and 2 p.m.),
• Fluent English (is essential for this job).

• Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,
• Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker,
• Medical and wellbeing program - medical care package, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling,
• Possibility to create your individual benefits package (a.o. lunch pass, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase,
• 3 paid hours for volunteering per month,
• Additional paid Birthday Day off,
• And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• extra leave
• Employee Assistance Program
• dodatkowe benefity np. medical pet care, lunch pass, masaże
• możliwość elastycznego czasu pracy
• dodatkowy dzień wolny z okazji urodzin

Poznań - Oferty pracy w okolicznych lokalizacjach