Conducting an in-depth analysis of incoming Incidents/qualification and pre-clarification (understanding user requirements) and resolution
Being responsible for technical design, development, unit testing, and production deployment solutions for the assigned incidents and new product features
Ensuring that the solution is aligned with the ServiceNow best practices and JTI architecture standards throughout the whole delivery lifecycle
Ensuring consistency and standardization of the ServiceNow applications
Ensuring that the required system documentation is completed and delivered before Go-Live
Maintaining end-to-end Platform Administration including active participation in ServiceNow upgrades
Actively contributing to Knowledge Base creation
Actively collaborating with vendors and a team of external developers and maximize the team’s performance
Data maintenance, end user, service, integrations, and email accounts administration
Coordinating activities with involved IT and business teams
Wymagania
University Degree, preferably in IT
3 years of experience in ServiceNow support, platform administration, and implementations, including business requirements gathering, development, testing, and cutovers
Solid knowledge of the ServiceNow platform, administration, CMDB, Service Portal, Flow Designer, development of custom applications, and scripting
Good understanding of the key IT processes, knowledge of ITIL or similar frameworks, and development experience in Agile projects
Strong interpersonal communication and leadership skills
Ability to deliver on time and follow up promptly on any issues and/or risks identified
Fluent in English
Oferujemy
Possess strong knowledge of the ServiceNow CSM module.
Have strong experience with ServiceNow integrations.
Have experience with ServiceNow platform architecture.
