Wrocław, Wrocław, Lower Silesian Voivodeship, Polska
Teamative
14. 12. 2024
Informacje o stanowisku
technologies-expected :
ServiceNow
JavaScript
GlideScript
about-project :
We are an ambitious process and consulting service provider, specialising, among other things, in implementing and optimising ServiceNow solutions for our customers from a wide range of industries. Our goal is to support companies through efficient ITSM solutions and digital transformation. For our growing team, we are looking for motivated and experienced service providers to expand our portfolio in the area of ServiceNow implementation.
Start - January 2025
Utilization - 100%
Locality - remote
Project - long-term
Language: DE - B2/C1, EN - C1
responsibilities :
Consultancy and implementation of ServiceNow ITSM modules (incident, problem, change management, CMDB, service catalog, etc.)
Requirement analysis and coordination with customers to develop individual ITSM solutions
Configuration and customisation of the ServiceNow platform according to the specific needs of customers
Conducting workshops and training for customers to ensure successful implementation and use of the solutions
Integration of third-party tools and systems into the ServiceNow platform
Support and maintenance of existing implementations as well as continuous optimisation of ITSM processes
Creation of documentation and support with the creation of user manuals
requirements-expected :
Several years of experience in implementing and configuring ServiceNow ITSM solutions
In-depth understanding of ITIL processes and best practices (certification desirable)
Experience in customising workflows, scripting (JavaScript, GlideScript) and using business rules
Strong customer focus and communication skills
Ability to manage projects independently and proactively
Fluent in German and English
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
