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Technologies-expected : Service Now Java Script Glide Script about-project : We are an ambitious process and consulting service provider, specialising, among other things, in implementing and optimising Service Now solutions for our customers from a wide range of industries. Our goal is to support companies through efficient ITSM solutions and digital transformation. For our growing team, we are looking for motivated and experienced service providers to expand our portfolio in the area of Service Now implementation. Start - January 2025 Utilization - 100% Locality - remote Project - long-term Language: DE - B2/C1, EN - C1 responsibilities : Consultancy and implementation of Service Now ITSM modules (incident, problem, change management, CMDB, service catalog, etc.) Requirement analysis and coordination with customers to develop individual ITSM solutions Configuration and customisation of the Service Now platform according to the specific needs of customers Conducting workshops and training for customers to ensure successful implementation and use of the solutions Integration of third-party tools and systems into the Service Now platform Support and maintenance of existing implementations as well as continuous optimisation of ITSM processes Creation of documentation and support with the creation of user manuals requirements-expected : Several years of experience in implementing and configuring Service Now ITSM solutions In-depth understanding of ITIL processes and best practices (certification desirable) Experience in customising workflows, scripting (Java Script, Glide Script) and using business rules Strong customer focus and communication skills Ability to manage projects independently and proactively Fluent in German and English benefits : sharing the costs of sports activities private medical care sharing the costs of professional training & courses life insurance remote work opportunities flexible working time integration events no dress code coffee / tea drinks parking space for employees christmas gifts employee referral program charity initiatives family picnics quick and light recruitment process