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Technologies-expected : Service Now Java Script Flow Designer Scripting ITOM APIs technologies-optional : Splunk Solar Winds Dynatrace about-project : We are an ambitious process and consulting service provider specialising, among other things, in implementing and optimising Service Now solutions for our customers from a wide range of industries. One focus is on automating IT processes and optimising IT operations management (ITOM). To strengthen our team, we are looking for a Service Now ITOM Implementer (m/f/d) to support our customer in implementing and optimising the ITOM modules. Start - January 2025 Utilization - 100% Locality - remote Price target: by agreement Project - long-term Level of seniority - Medior/Senior Language: DE - B2/C1, EN - C1 responsibilities : Implementation and configuration of the Service Now ITOM modules, in particular: Discovery: design and configuration of network scans and data sources for automated IT asset discovery. Service Mapping: Creation of detailed service maps to visualise IT infrastructures and dependencies. Event Management: Integration of monitoring tools to proactively monitor and manage events. Operational Intelligence and Cloud Management: Implementation to optimise IT operations and cloud usage. Conducting workshops to analyse requirements and identify customer needs in the area of IT operations. Technical consulting and best practices: Helping customers optimise their IT operations processes using the ITOM modules. Data integration and API connection: Integrating third-party tools (e.g. Splunk, Nagios, Solar Winds) using REST/SOAP APIs. Testing and quality assurance: Performing tests and bug fixes to ensure a smooth implementation. Customer training: Organising and conducting training on how to use the implemented ITOM modules effectively. Project management: Supporting the planning, execution and documentation of implementation projects. requirements-expected : Experience in implementing Service Now, particularly in the ITOM (IT Operations Management) modules. In-depth understanding of IT operations processes and experience in IT service management (ITSM) and IT infrastructure. Technical knowledge of Service Now configurations (Java Script, Flow Designer, Scripting) and API integrations. Certifications as a Service Now System Administrator, Service Now ITOM Implementation Specialist or comparable qualifications are an advantage. Experience with monitoring tools such as Splunk, Solar Winds, Dynatrace, or other IT infrastructure management solutions. Analytical skills and a structured approach to problem solving. Strong communication skills and the ability to explain complex technical concepts in an understandable way. Fluent written and spoken German and English. benefits : sharing the costs of sports activities private medical care sharing the costs of professional training & courses life insurance remote work opportunities flexible working time integration events no dress code coffee / tea drinks parking space for employees christmas gifts employee referral program charity initiatives family picnics quick and light recruitment process