Wrocław, Wrocław, Lower Silesian Voivodeship, Polska
Teamative
24. 11. 2024
Informacje o stanowisku
technologies-expected :
ServiceNow
JavaScript
Flow Designer
Scripting
ITOM
APIs
technologies-optional :
Splunk
SolarWinds
Dynatrace
about-project :
We are an ambitious process and consulting service provider specialising, among other things, in implementing and optimising ServiceNow solutions for our customers from a wide range of industries. One focus is on automating IT processes and optimising IT operations management (ITOM).
To strengthen our team, we are looking for a ServiceNow ITOM Implementer (m/f/d) to support our customer in implementing and optimising the ITOM modules.
Start - January 2025
Utilization - 100%
Locality - remote
Price target: by agreement
Project - long-term
Level of seniority - Medior/Senior
Language: DE - B2/C1, EN - C1
responsibilities :
Implementation and configuration of the ServiceNow ITOM modules, in particular:
Discovery: design and configuration of network scans and data sources for automated IT asset discovery.
Service Mapping: Creation of detailed service maps to visualise IT infrastructures and dependencies.
Event Management: Integration of monitoring tools to proactively monitor and manage events.
Operational Intelligence and Cloud Management: Implementation to optimise IT operations and cloud usage.
Conducting workshops to analyse requirements and identify customer needs in the area of IT operations.
Technical consulting and best practices: Helping customers optimise their IT operations processes using the ITOM modules.
Data integration and API connection: Integrating third-party tools (e.g. Splunk, Nagios, SolarWinds) using REST/SOAP APIs.
Testing and quality assurance: Performing tests and bug fixes to ensure a smooth implementation.
Customer training: Organising and conducting training on how to use the implemented ITOM modules effectively.
Project management: Supporting the planning, execution and documentation of implementation projects.
requirements-expected :
Experience in implementing ServiceNow, particularly in the ITOM (IT Operations Management) modules.
In-depth understanding of IT operations processes and experience in IT service management (ITSM) and IT infrastructure.
Technical knowledge of ServiceNow configurations (JavaScript, Flow Designer, Scripting) and API integrations.
Certifications as a ServiceNow System Administrator, ServiceNow ITOM Implementation Specialist or comparable qualifications are an advantage.
Experience with monitoring tools such as Splunk, SolarWinds, Dynatrace, or other IT infrastructure management solutions.
Analytical skills and a structured approach to problem solving.
Strong communication skills and the ability to explain complex technical concepts in an understandable way.
Fluent written and spoken German and English.
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
