Informacje o stanowisku

responsibilities :

• Ensure ITOM capabilities and architecture are documented and maintained
• Analyse the impact of new requirements and align to business strategy and governance decisions
• Provides architectural controls for discovery, CMDB, service mapping, and event management
• Provide ITOM technical leadership to the ServiceNow Platform Support Team
• Lead ITOM technical aspects of the platform support team
• Receive, manage, and direct the resolution of technical escalations
• Ensure integrity of system remains intact throughout expansion and upgrades
• Manage ITOM stakeholders across business segments and maintain governance across the platform
• Manage outsourced relationships to deliver support operations and projects
• Create, develop and qualify use cases/user stories
• Govern ITOM interfaces and ensure optimization and re-use
• Review and approval ITOM solution proposals
• Align with other architects and IT Security to ensure ServiceNow ITOM meets all relevant compliance and security standards
• Driving the continual service improvement of ITOM capabilities and drive adoption of CMDB data, aligned with CSDM, across all ServiceNow activities

• Senior ServiceNow Development skills, specializing in IT Operations Management (Discovery, CMDB, Service Mapping, Event Management)
• Experience of infrastructure configuration across traditional on-premises datacenters, cloud, network and IT security tools
• Hands on experience with MID-server configuration and understanding of architecture
• Hands-on experience of probes, patterns and troubleshooting
• Strong problem management skills
• ITIL aware, ideally v4 qualified
• Experience and understanding of ServiceNow CSDM model
• Ability to analyse and transform complex business requirements into technical deliverables
• Management of senior stakeholders
• Delivery management through 3rd parties
• Experience with project delivery through both Agile and Waterfall methodologies

• Great collaboration and knowledge sharing spirit
• Stable employment in a company with international environment
• Benefit package (private medical health care, multisport card, life insurance, social fund, fruits in the office, integration events, employee pension program)
• Work in a modern office located in Wrocław city centre (pl. Nowy Targ) or from your home (we meet at the office once a week)
• Excellent teamwork culture and friendly atmosphere

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• fruits
• integration events
• dental care
• corporate gym
• retirement pension plan
• corporate library
• no dress code
• coffee / tea
• parking space for employees
• leisure zone
• extra social benefits
• holiday funds
• sharing the costs of holidays for kids
• employee referral program
• charity initiatives

Wrocław - Oferty pracy w okolicznych lokalizacjach