ServiceNow HRSD System Administrator

Your responsibilities

• HRSD Configuration and Development: Customize and develop HRSD workflows, business rules, and interfaces to meet HR service delivery requirements while adhering to best practices.
• System Administration: Perform day-to-day administration of the ServiceNow HRSD platform, including user management, configuration, and ongoing maintenance.
• Integration and Collaboration: Work closely with IT ServiceNow developers to maintain alignment between HRSD and IT Service Management (ITSM) modules, ensuring consistency and compatibility across the platform.
• Requirements Gathering and Solution Design: Collaborate with HR stakeholders to identify needs, gather requirements, and design solutions within the HRSD framework to improve HR service delivery.
• Incident and Problem Resolution: Respond to and resolve issues, ensuring system stability and performance for all HR-related processes.
• Documentation and Training: Develop and maintain comprehensive documentation for configurations, processes, and procedures; train HR team members as needed to promote system adoption.
• Platform Governance: Ensure HRSD solutions comply with overall ServiceNow governance policies, security standards, and platform best practices.

Employer requirements

• University Degree in Computer Science, Information Systems, Human Resources or a related field.
• Minimum of 2 years of work experience with ServiceNow, ideally with a focus on HRSD or ITSM modules. Previous experience in an HR service delivery or employee experience environment is an asset.
• ServiceNow Certified System Administrator (CSA) certification is very nice to have
• Proficiency in ServiceNow administration and development, including experience with workflows, catalog items, business rules, User Interface policies, and update sets.
• Strong communication and interpersonal skills to collaborate with HR and IT stakeholders and explain complex solutions clearly to non-technical audiences.
• Ability to take initiative in process improvements, introducing efficiencies in development and configuration
• Highly self-motivated and capable of working independently, with strong problem-solving skills and the initiative to take on new challenges.
• Excellent command of spoken and written English

What employer offers

• An open corporate culture, supportive atmosphere
• Permanent employment and stable working conditions
• High innovation pace and interesting med-tech products
• Cafeteria benefit system covering private medical care etc.
• Support in further training and development opportunities
• Modern office with comfortable working environment
• Onboarding program provided with close cooperation with your LM and the team
• Support in further training and development opportunities