ServiceNow HRSD Architect
- Kraków
Informacje o stanowisku
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In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting-edge technologies that shape the world of the future. We are seeking experienced ServiceNow HRSD Architects to join our Partner's international team and contribute to the development of architectural concepts for ServiceNow HR solutions for Swedish customers from the FMCG/Retail industry.
ServiceNow HRSD Architect
Reference number: PL24/IC/SNOWHRSDARCH/REMOTE
Workplace: Kraków
Project information:
- Industry: FMCG/Retail
- Location: 100% remote
- Type of employment: B2B
- Budget: 185 net / hour / b2b
- Project area: delivering architectural concepts of ServiceNow HR solutions
- Project duration: Permanent
- Project language: English
- Start date: ASAP
- Only candidates with citizenship in the European Union and residence in Poland
Project scope:
- Serve as the ServiceNow HRSD Architect and Subject Matter Expert (SME)
- Collaborate with business stakeholders to translate HRSD requirements into comprehensive ServiceNow solution designs
- Guide the development team during sprints, providing support with any design challenges
- Lead the design work related to HR Service Portal, Knowledge Base, HR Case Management, Virtual Agent, Now Mobile App, Integration Hub, Access Management, and more
- Support the operations team in resolving complex production incidents
- Assist the platform-wide Enterprise Manager on ServiceNow-related topics
- Offer design advice to the Product Owner (PO) by providing solutions and options for various ServiceNow topics
- Work with ServiceNow support and QA teams on addressing design gaps, defects, and enhancements
- Share ServiceNow best practices and ensure the overall health of the solution
- Lead design discussions on new ServiceNow features and capabilities
- Offer guidance on ServiceNow upgrades, cloning, and patch management
Requirements:
- ServiceNow Certified in CIS HR, HRSD Professional, CSA, and CAD
- At least 3+ years of experience as a ServiceNow HRSD Architect
- At least 5+ years of hands-on experience as a ServiceNow Architect
- In-depth knowledge of the ServiceNow platform and its related products
- Expertise with HR-scoped applications: HR Service Portal, Knowledge Base, HR Case Management, Virtual Agent, Now Mobile App, Integration Hub, and more
- Ability to lead design work, offering solutions to complex business problems
- Strong communication skills and a collaborative approach to working with diverse teams
- Fluent English
We offer:
- Unique opportunity to join an international team and lead innovation projects
- Private medical care (with dental care financed 70% by the company)
- Life Insurance
- Multisport Card
- Flextime
- Integration events
