Backend Development: Design, develop, and implement custom solutions and extensions in the backend of ServiceNow, related to core platform tables and the respective ITSM modules.
Process Customizations: Analyse existing processes related to Incident [incl. support channels e.g. live chat, walk up, callback, Problem, Change, identify areas for improvement, and implement customizations to enhance process efficiency and quality.
Integration of Data and Systems: Integrate external data sources and systems into ServiceNow to enable seamless data transfer and processing.
Innovation: Leverage your expertise to implement cutting-edge technologies provided by ServiceNow, such as AI functionalities [e.g. Now Assist, Task Intelligence, and DevOps Change Velocity.
Quality Assurance and Testing: Conduct tests and quality assurance measures to ensure that the developed backend solutions are robust, error-free, and meet requirements.
Documentation and Training: Create technical documentation, guides, and training materials for users and administrators to utilize the implemented solutions and features.
requirements-expected :
A Bachelors degree in Computer Science, Software Engineering, or a related field is advantageous.
Certifications in ServiceNow “Administration Fundamentals”, “Certified Systems Administrator” and “Implementation Specialist” are mandatory, “Certified Application Developer welcomed.
Minimum 3 years’ experience with ServiceNow configuration and development.
Demonstrated expertise in Mulesoft and / or SnowMirror is considered beneficial.
Practical experience in agile and DevOps way of working.
Demonstrable experience in ServiceNow backend development, preferably with a focus on the mentioned modules.
Proficiency in coding and scripting within ServiceNow, including JavaScript, Glide API, Business Rules, UI Actions, and platform-specific tools.
Sound practical experience with REST/ SOAP or other interfaces along with strong proficiency in handling JSON and XML.
Experience in working with databases, preferably MySQL or MariaDB.
Experience with Incident [incl. support channels e.g. live chat, walk up, callback, Problem, Change in ServiceNow, preferably also with new technologies provided by ServiceNow, such as AI functionalities [e.g. Now Assist, Task Intelligence and DevOps Change Velocity.
Ability to analyse requirements and processes and develop customized solutions to meet those requirements.
Strong problem-solving skills and the ability to address complex technical challenges.
Team orientation, communication skills, and the ability to effectively interact with other developers, administrators, and end users.
Fluent English and Polish language skills are essential, German language skills are advantageous.
offered :
Cooperation within a B2B contract.
Essential tools for the job.
Remote work or office-based in Warsaw – your choice. We meet at our headquarters in Essen once every few weeks.
