Backend Development: Design and implement custom solutions in ServiceNow backend, relating to platform tables and ITSM modules.
Process Customizations: Analyze and improve Incident (including support channels: live chat, walk-up, callback), Problem, and Change processes.
Integration of Systems: Connect external data sources with ServiceNow for seamless information transfer.
Innovation: Implement new ServiceNow technologies, including AI functions (Now Assist, Task Intelligence) and DevOps Change Velocity.
Quality Assurance: Test backend solutions to ensure reliability and compliance with requirements.
Documentation: Create technical documentation and training materials for users and administrators.
requirements-expected :
Fluent knowledge of English is required. The job is in an international environment, where English is essential for daily communication.
Good knowledge of Polish.
Bachelors degree in Computer Science, Software Engineering, or a related field is advantageous.
Minimum 3 years experience with ServiceNow configuration and development.
Proven experience in ServiceNow backend development, focusing on mentioned modules.
Mandatory certifications: ServiceNow "Administration Fundamentals," "Certified Systems Administrator," and "Implementation Specialist"; "Certified Application Developer" welcomed.
Expertise in JavaScript and ServiceNow-specific languages (GlideScript, Jelly).
Knowledge of ServiceNow workflows, business rules, and notifications design and implementation.
Experience with Incident (including support channels: live chat, walk up, callback), Problem, Change in ServiceNow, preferably with new technologies like AI functionalities (Now Assist, Task Intelligence) and DevOps Change Velocity.
Ability to analyze requirements and develop customized solutions.
Strong problem-solving skills for complex technical challenges.
Team orientation and effective communication with developers, administrators, and end users.
Demonstrated expertise in Mulesoft and/or SnowMirror is considered beneficial.
Practical experience in agile and DevOps way of working.
offered :
Cooperation within a B2B contract.
Essential tools for the job.
Remote work or office-based in Warsaw – your choice. We meet at our headquarters in Essen once every few weeks.
