Wrocław, Wrocław, Lower Silesian Voivodeship, Polska
Teamative
24. 11. 2024
Informacje o stanowisku
technologies-expected :
ServiceNow
JavaScript
Glide API
HTML
CSS
CSM
APIs
about-project :
We are an ambitious process and consulting service provider specialising, among other things, in implementing and optimising ServiceNow solutions for our customers from a wide range of industries. As a ServiceNow partner, we support companies in transforming their customer service management (CSM) processes and achieving sustainable success.
To strengthen our team, we are looking for a ServiceNow CSM Implementer (m/f/d) to support our customers in implementing and optimising ServiceNow CSM.
Start - January 2025
Utilization - 100%
Locality - remote
Price target: by agreement
Project - long-term
Level of seniority - Medior/Senior
Language: DE - B2/C1, EN - C1
responsibilities :
Implementation and configuration of ServiceNow Customer Service Management (CSM) modules based on our customers‘ requirements.
Conducting workshops to analyse requirements and identify customers’ individual needs.
Advising our customers on customer service management best practices and process optimisation.
Customisation and development of ServiceNow applications, including UI changes, workflow design and integration of third-party tools.
Data migration and integration: Supporting the transfer of data from legacy systems and connecting external systems via REST/SOAP APIs.
Testing and quality control: Performing tests to ensure the correct functionality and performance of the implemented solutions.
Customer training: Training end users to effectively use the ServiceNow CSM modules.
Project management: Supporting the planning, execution and documentation of implementation projects.
requirements-expected :
Experience in implementing ServiceNow modules, ideally in the area of customer service management (CSM).
In-depth knowledge of ServiceNow platform configurations, including Flow Designer, Service Catalog, and Business Rules.
Technical expertise: knowledge of JavaScript, Glide API, HTML/CSS, as well as experience with integrations (REST/SOAP APIs).
Strong understanding of customer service management processes and how to optimise them.
Analytical thinking and problem-solving skills, coupled with a structured and independent way of working.
Strong communication skills and experience in dealing with customers at different management levels.
Fluent written and spoken German and English.
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
