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Technologies-expected : Service Now Java Script Glide API HTML CSS CSM APIs about-project : We are an ambitious process and consulting service provider specialising, among other things, in implementing and optimising Service Now solutions for our customers from a wide range of industries. As a Service Now partner, we support companies in transforming their customer service management (CSM) processes and achieving sustainable success. To strengthen our team, we are looking for a Service Now CSM Implementer (m/f/d) to support our customers in implementing and optimising Service Now CSM. Start - January 2025 Utilization - 100% Locality - remote Price target: by agreement Project - long-term Level of seniority - Medior/Senior Language: DE - B2/C1, EN - C1 responsibilities : Implementation and configuration of Service Now Customer Service Management (CSM) modules based on our customers‘ requirements. Conducting workshops to analyse requirements and identify customers’ individual needs. Advising our customers on customer service management best practices and process optimisation. Customisation and development of Service Now applications, including UI changes, workflow design and integration of third-party tools. Data migration and integration: Supporting the transfer of data from legacy systems and connecting external systems via REST/SOAP APIs. Testing and quality control: Performing tests to ensure the correct functionality and performance of the implemented solutions. Customer training: Training end users to effectively use the Service Now CSM modules. Project management: Supporting the planning, execution and documentation of implementation projects. requirements-expected : Experience in implementing Service Now modules, ideally in the area of customer service management (CSM). In-depth knowledge of Service Now platform configurations, including Flow Designer, Service Catalog, and Business Rules. Technical expertise: knowledge of Java Script, Glide API, HTML/CSS, as well as experience with integrations (REST/SOAP APIs). Strong understanding of customer service management processes and how to optimise them. Analytical thinking and problem-solving skills, coupled with a structured and independent way of working. Strong communication skills and experience in dealing with customers at different management levels. Fluent written and spoken German and English. benefits : sharing the costs of sports activities private medical care sharing the costs of professional training & courses life insurance remote work opportunities flexible working time integration events no dress code coffee / tea drinks parking space for employees christmas gifts employee referral program charity initiatives family picnics quick and light recruitment process