What you"ll do

• Operationalize CSDM 4.0 and align the data model with business processes

• Analyze, design, and implement in-scope ITSM processes

• Drive discovery workshops with stakeholders from an ITSM perspective

• Gather and refine user stories and business requirements

• Provide functional expertise for ITSM modules and guide configurations

• Support UAT by coordinating with end-users and ensuring test scenarios are met

What we expect

• Proven experience implementing ITSM processes: Incident, Problem, Change Management, Service Catalog, CMDB, Portal, and Integrations on the ServiceNow platform

• Strong knowledge of ServiceNow and CSDM

• Experience with: ITOM, ITBM, Service Mapping, Service Catalog, Service Portal, Flow Designer

• Excellent communication skills and ability to work with international teams

We offer

• 100% remote work with flexible hours

• B2B contract: 175 PLN/h

• Medical insurance, Multisport card, group life insurance

• Long-term cooperation with a US-based client in the utilities sector

Recruitment process

1. Initial screening
2. Technical interview
3. Client meeting