Informacje o stanowisku

Key Responsibilities Act as a client-facing consultant, delivering ServiceNow ITSM and ITOM solutions aligned with business goals and enterprise IT strategies Engage with clients to understand long-term enterprise objectives and how ServiceNow capabilities fit within their broader application ecosystem Design and deliver scalable, repeatable ServiceNow solutions with a focus on performance, maintainability, and platform best practices Create technical blueprints and solution architectures for ITSM and ITOM implementations, including Discovery, CMDB, Service Mapping, and Event Management Lead workshops and working sessions to gather business and technical requirements and translate them into effective ServiceNow configurations Collaborate with cross-functional client teams, including IT and business stakeholders, to align solution delivery with strategic priorities Ensure all ITSM and ITOM solutions meet customer needs by applying ServiceNow standards and industry best practices Mentor and support junior consultants and client team members on the ServiceNow platform, including ITSM/ITOM modeling and architecture Identify opportunities for platform improvement and innovation, proactively recommending enhancements and process optimizations Required Skills and Experience Proven hands-on experience as a ServiceNow Consultant or Developer with a focus on both ITSM and ITOM Deep technical knowledge of the ServiceNow platform, including configuration and integration capabilities Ability to translate complex business requirements into functional and technical solutions Strong understanding of ITIL principles and service management frameworks Expertise in ServiceNow modules such as Incident, Problem, Change, Request, Knowledge, Discovery, and CMDB Fluent English skills, both written and spoken Excellent communication and stakeholder management skills Preferred Qualifications ServiceNow certifications: Certified System Administrator (CSA), Certified Implementation Specialist – ITSM, ITOM, or related areas Hands-on experience with Discovery, CMDB, Event Management, or Service Mapping Experience with JavaScript and REST/SOAP integrations Background working in Agile environments Additional Information Location: Remote – candidates based anywhere in Europe are welcome Employment Type: Contract (full-time) – candidates must be open to contractor/freelance, time-and-materials (invoice-based) arrangements

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