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ZAKRES OBOWIĄZKÓW: - Transform client BPO / GBS / SSC query-related processes in areas such as IT, HR, Finance
- Provide recommendations on the “To Be” Connect to Resolve model to align with global best-in-class standards
- Offer guidance on technology setup to meet the requirements of the transformed C2R model for specific service lines
- Prepare user stories and use cases to define system requirements and facilitate system adjustments
- Develop process maps for C2R, including roles and responsibilities (RACI), SLAs, and KPIs
WYMAGANIA: - Practical experience with ServiceNow platform in areas such as Finance and Control, Customer Service, Vendor Management, Communication, Sourcing and Procurement, Audit Risk and Compliance, HR, and IT
- Understanding of Connect to Resolve / Query to Resolve processes and their application within ServiceNow
- Experience in analyzing and understanding the business need and managing ServiceNow requirements
- Experience collaborating with IT teams, developers, and operations to deliver solutions aligned with business objectives
- Strong capability to convert requirements into comprehensive business cases
- Knowledge of various Service Delivery Models (GBS/ SSC/BPO/hybrid/BOT etc.)
- Solid understanding of core financial processes such as Accounts Payable, Accounts Receivable, General Ledger, and MDM; additional process knowledge is advantageous
- Fluent in English; proficiency in additional languages such as French or German is a plus
OFERUJEMY: - Competitive salary package aligned with industry standards
- Work in a hybrid model (twice a week in the office)
- Access to training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management)
- Comprehensive benefits package including health insurance, retirement plans, and wellness programs
- Opportunities for professional development and continuous learning
- Engagement in innovative projects within the healthcare sector
- Supportive and collaborative work environment