Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
responsibilities :
Build customer relationships by delivering at client expectations on assigned deliverables, proactively identifying add on work and assisting in identifying cross sales leads
Build and transition Service Management and Service Integration solutions
Carry out discovery process by gathering customer’s business requirements and/or assessing the maturity of the IT organization and the level of business
Translate customer’s business requirements into IT delivery, including IT principles
Oversee specific work / tasks or process streams including ensuring ITIL aligned processes, procedures and work instructions are produced to required standard and are trained upon
requirements-expected :
Strong analytical skills to evaluate the criticality of information collected from multiple sources, reconcile conflicts, decompose high-level information into detail
Presentation and workshops facilitation skills, ability to provide training to clients and internal team members
Experience in ITIL Service Management Processes (IT Asset Management Lifecycle processes as a plus)
Awareness of technologies and good practices that support ITSM solutions, integrations including CMDB and auto-discovery tooling
Understanding of functionalities of ServiceNow and ability to explain and recommend platform capabilities to maximize value of delivered service.
Willingness to work with new technologies and to acquire new skills
Excellent command of the English language and experience in communication across all levels of an IT organization, at the most senior level
Readiness for business travel
offered :
Well-being culture: medical care with Medicover, private life insurance, and Multisport card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Lets talk about wellbeing" which you can listen to on Spotify.
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
benefits :
sharing the costs of sports activities
private medical care
life insurance
no dress code
parking space for employees
extra social benefits
redeployment package
employee referral program
charity initiatives
access to courses e.g. Excel, VBA, RPA, Customer Care
