ServiceNow Business Transformation Consultant

• Transforming client BPO/GBS/SSC query-related processes in Finance, HR and other areas using ServiceNow modules including Customer Service Management (CSM), Order Management, HR Service Management (HRSM), Accounts Payable, and Procurement.
• Conducting business process analysis and discovery workshops with stakeholders to understand current processes, pain points, and requirements.
• Designing future-state process flows that leverage ServiceNow capabilities to improve efficiency, transparency, and user experience.
• Providing recommendations on "To Be" Connect to Resolve models that meet global, best-in-class standards.
• Developing detailed business requirements and functional specifications for ServiceNow implementations.
• Creating and maintaining knowledge base articles, service catalogs, and workflow documentation.
• Offering guidelines on technology setup to meet the requirements of transformed C2R models for specific service lines.
• Preparing user stories and use cases to define requirements for system adjustments.
• Creating process maps for C2R, supported with roles and responsibilities (RACI), SLAs and KPIs.
• Working closely with our technical implementation team who will handle the actual system configuration.
• Conducting user acceptance testing to ensure the implemented solution meets business requirements.
• Providing training and change management support to ensure successful adoption of new processes and tools.
• Monitoring post-implementation performance and recommending continuous improvements.

• Practical benefits:  yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform
• Award-winning development programs to support your career at every stage. Connected Manager - our leadership development program has already helped over 300 employees accelerate their growth!
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings
• Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies

• sharing the costs of sports activities
• private medical care
• life insurance
• no dress code
• parking space for employees
• extra social benefits
• redeployment package
• employee referral program
• charity initiatives
• access to courses e.g. Excel, VBA, RPA, Customer Care
• unlimited access to Udemy Business
• free chat/call with a therapist

• Interview with the recruiter
• Competency Tests/Language Verification
• Video call with a manager
• Final Decision

As a ServiceNow Business Transformation Consultant, you will focus on the business aspects of ServiceNow implementation rather than technical development. Youll serve as an advisor to clients on how to optimize their processes using ServiceNow capabilities.

Capgemini Polska