Informacje o stanowisku

technologies-expected :

• ServiceNow

• Sii ServiceNow Competency Center provides services to customers from various industries in Europe and the United States. We specialize in improving customer platforms, optimizing and digitizing process flows, and expanding platform usage within the customer organization. In general, our experience spans among ITSM / ITOM / ITAM / HRSD / SecOps / SPM modules, but in this particular project, you will be working with the HRSD module.

• Performing business analysis to understand customer expectations for ServiceNow HRSD solutions
• Translating user requirements into development specifications and supporting the development team wherever possible
• Designing solutions within the HR Service Delivery module that meet stakeholders’ requirements
• Developing and managing project and deliverable documentation
• Creating technical requirements for the delivery team (user stories, acceptance criteria)
• Managing development progress and guiding customers through the UAT phase for HRSD solutions
• Managing production deployments of HRSD-related functionality
• Conducting necessary end-user training on platform usability and implementing HRSD solutions

• At least 2 years of business analysis experience, including hands-on work with ServiceNow HRSD
• Proven experience as a Business Analyst in IT projects
• Ability to work daily with both business and technology stakeholders
• Strong problem-solving and analytical skills
• Excellent communication skills to support development, negotiate with clients, and encourage adoption of ServiceNow HRSD best practices
• Familiarity with technologies used in ServiceNow, such as JavaScript, REST API, and relational databases (basic understanding is sufficient)
• Knowledge of Agile/Scrum methodologies
• Experience in creating clear flowcharts according to BPMN guidelines
• ServiceNow Certified System Administrator and CIS HRSD certification (or any other ServiceNow certification) is a strong advantage
• Very good command of English (written and spoken)

• Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
• Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
• We share the profit with Workers - over PLN 60M has already been allocated for this aim since 2022
• Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
• Comfortable workplace – class A offices or remote work
• Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
• PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
• Investment in your growth – meetups, webinars, training platform and technology blog – you choose
• Fantastic atmosphere created by all Sii Power People

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