Rzeszów, Rzeszow, Podkarpackie Voivodeship, Polska
Deloitte CE BSC Rzeszów
2. 10. 2024
Informacje o stanowisku
technologies-expected :
Microsoft Visio
Mermaid
UML
ServiceNow
responsibilities :
Liaison between the internal departments and the ServiceNow team
Coordinate ServiceNow enhancement process in line with Service Management and business demands
Capture business and user requirements and translate them into user stories
Own the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements
Ensure requirements are understood, developed, tested, and delivered to specification
Represent project stakeholders throughout planning, development, and release processes
Support tasks related to building, designing and maintaining materials to support design decisions e.g., process maps, user journeys, focus group feedback, change communications
Create and maintain functional design documentation
Work with stakeholders to drive adoption and deliver training
Understand, analyze and continuously improve IT service management processes focusing on customer experience and efficiencies with use of ServiceNow
requirements-expected :
At least 2 years of experience in digital transformation deliveries
Higher education degree (Bachelor or Engineer)
Thorough understanding of ITILv4 concepts and relationships
Knowledge of process modelling tools and methodologies
Understanding of agile and scrum methodologies
Strong written and verbal communication, and excellent presentation skills
Ability to collaborate with people from different business areas with varying degrees of technical experience
Knowledge of ServiceNow at least from the fulfiller/agent perspective (must have)
Fluent English (at least C1 on CEFR scale), communicative German
offered :
Stable job in multinational company based on employment contract;
Working in flexible hybrid model - partially from home and the office;
Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);
Structured onboarding process and Buddy program for new joiners;
Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;
Attractive benefits.
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
