ServiceNow Business Analyst

Expected

We are seeking a dynamic and experienced ServiceNow Business Analyst to be a key member of the ServiceNow project delivery team.

Working at KPMG, gives you the opportunity to cooperate with international teams to analyze business needs, identify problems, and propose solutions within the ServiceNow platform. The Business Analyst will work with stakeholders to understand their needs, develop an implementation strategy, and collaborate with a team of developers and administrators to implement solutions. In the role of a ServiceNow Business Analyst, you will support the technical delivery of transformation projects and perform the SCRUM master role as a part of Agile delivery methods. Your responsibilities will also include overseeing workstream risks and issues, client reporting, and management of both onshore and offshore resources, helping KPMG to design and implement solutions based on the ServiceNow platform.

Our ideal candidate is resourceful, analytical, adaptable, and organized with the ability to build rapport with a diverse workforce. If you believe you have these qualities and are passionate about driving enterprise success through technology, we are very eager to meet you.

If you want impactful ownership, constant growth and recognition of your work - look no further - you have found the right offer.

• Perform business process analysis, requirement gathering on ServiceNow platform and work closely with various stakeholders.
• Engage in the full project life cycle from requirements gathering to solution deployment.
• Provide deep functional and technical knowledge of ServiceNow capabilities.
• Understand workflows, business rules, client scripting, and other aspects of ServiceNow to create impactful business solutions.
• Create and maintain documentation on processes, policies, use cases, and workflow.
• Facilitate and lead meetings and workshops to drive understanding and solution development.
• Continuously improve ServiceNow operations through regular analysis, maintenance, system optimization and problem resolution.
• Work closely with developers, project managers, and other stakeholders to ensure successful implementation of proposed solutions.
• Translate and simplify requirements for developers through user stories.
• Ensure traceability mapping of business requirements throughout the project lifecycle.
• Establish and manage key components of Design, Build, Test, and Implementation activities.

• Work in an interdisciplinary and international environment.
• Participation in interesting projects for local and foreign clients in the field of IT consulting.
• Favourable conditions for professional development participation in specialized trainings.
• Access to new technologies.
• Gain and develop unique industry skills valued on the market.
• Work in a harmonious team, among high-class professionals.
• The opportunity to grow in a friendly and self-motivated team.
• Attractive remuneration.

• Online application
• Interview
• Welcome on board!

KPMG