B2B or Employment contract | Full-time | Hybrid or Remote work with occasional visiting our office in Kraków
Amer Sports Global Business Services (GBS) is seeking an ambitious ServiceNow Business Analyst to join our team of talented professionals who share an endless passion for IT technology and an unwavering focus on delivering exceptional customer experience.
In this role, you will act as the single point of contact between stakeholders and technical teams – gathering requirements, translating them into user stories and technical specifications, and ensuring that ServiceNow solutions bring measurable business value.
responsibilities :
Lead and facilitate requirements-gathering workshops with business stakeholders to fully understand objectives and challenges
Analyze and document business processes, identify optimization opportunities, and define clear, actionable requirements
Conduct gap analyses and recommend improvements leveraging ServiceNow capabilities
Collaborate closely with architects and developers to ensure alignment between technical delivery and business needs
Prepare detailed user stories and acceptance criteria for agile teams
Support delivery planning, backlog refinement, and take part in sprint ceremonies
Act as a liaison between business and delivery teams, ensuring effective communication and alignment
Provide end-user support and resolve incidents related to ServiceNow
Perform basic configuration changes within the platform following standards and best practices
Stay up to date with new ServiceNow releases and features
requirements-expected :
3+ years of experience working as a Business Analyst within ServiceNow ecosystem
Solid understanding and hands-on experience with ITSM; familiarity with ITOM, CSM, or HRSD is a strong plus
Experience with ServiceNow AI solutions is a nice to have
Excellent stakeholder management and facilitation skills
Strong grasp of ITIL processes and Agile methodologies
Strong analytical and problem-solving abilities, with attention to detail
Excellent organizational, coordination, and communication skills
Ability to learn new concepts quickly and support administrative ServiceNow functions
Fluency in English (written and spoken)
Self-directed and innovative mindset.
offered :
Meaningful projects: Contribute to interesting projects with dedicated teams, making a real impact and driving positive change.
Boundless growth opportunities: Work with global teams of industry leaders on cutting-edge projects, pushing the boundaries of innovation while contributing to responsible practices.
Compact teams, big impact: Experience the trust and responsibility that come with working in our team setup within a global company, where your contributions truly matter.
Collaborative excellence: Join teams obsessed with design, innovation, and excellence, collaborating with exciting global partners.
World-leading brands: Engage with our iconic sport and outdoor brands that help people reconnect with themselves and nature.
Shared passion for sports and the outdoors: Fuel your passion for sports and outdoor activities, inspired by our athletes, products, and the pride we take in our work.
Authentic community: Be part of a culture that values authenticity and fosters trust within a global community.
Global collaboration: Collaborate with diverse teams from across the world, sharing perspectives and driving collective success.
Collective success: Push each other to reach full potential, celebrate wins together, and enjoy a workplace that feels like a community.
IT: At Amer Sports, IT professionals have the chance to work on cutting-edge projects and implement advanced technologies, driving progress in a globally recognized company with prestigious brands.
benefits :
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
fruits
corporate products and services at discounted prices
