Only candidates with citizenship in the European Union and residence in Poland
responsibilities :
Conduct As-Is discovery of the customers current Operational and Service Levels (SLA/KPI/OLA)
Analysis of existing Operational and Service Level Compliance Dashboards, if any, and identify opportunities of enhancement
Conduct Client workshops for requirement gathering to identify customer reporting needs
Propose and recommend Service Levels and enhancements of Operational Dashboards for seamless Service Performance Management and Reporting
Document SLAs/KPIs in standard RSDDS (Report Solution Design Documents) format
Review and obtain sign-off/Approval from the customer to build SLAs/KPIs in ServiceNow (Service Level Definitions & Platform Analytics Dashboards)
Build stories for agreed and approved Service Levels/Operations Reports
Collaborate with ServiceNow Developers and Performance Analytics/Platform Analytics Developers to build SLA/KPI (SLA Definitions Application) and SLA Dashboards in Platform Analytics
Collaborate with ServiceNow Developers and Performance Analytics/Platform Analytics Developers to build/modify existing operational Dashboards in Platform Analytics
Demo Design and Build of SLA/Operational Dashboards to Customer
Obtain sign-off to promote solutions to QA and PROD
Participate in Unit testing and Regression testing along with ServiceNow/PA Developers
Collaborate with Performance/Platform Analytics Developers to build the Technical Design Document
Create a standard Process for Service Level Management
Build Training Documents (PPT), both from a functional and technical aspect
Conduct training workshops - Functional and Technical
requirements-expected :
Over 3 years of client consultation experience in ServiceNow Service Level Management
Over 3 years of client consultation experience in ServiceNow Performance/Platform Analytics implementation as a consultant
Advanced presentation skills, including the creation and delivery of professional PowerPoint presentations
Usage of ServiceNow Agile for capturing stories and mapping stories to Epics is good to have
Understanding and good knowledge of ServiceNow functionality and IT Service Management (ITSM)
Experience in developing test scripts as part of UAT for Service Level Management and Operational Reporting
offered :
Unique opportunity to join an international team and lead innovation projects
Private medical care (with dental care financed 70% by the company)
Life Insurance
Multisport Card
Flextime
Integration events
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
