Informacje o stanowisku

• ~5-10 years of total IT experience, with 6+ years of dedicated ServiceNow platform expertise.
  
• English B2/C1
• Deep experience in at least four core ServiceNow areas (e.g., ITSM, ITOM, CMDB, HRSD).
  
• Strong foundation in architecture principles, technical design patterns, and platform scalability.
  
• Demonstrated ability to guide teams on configuration over customization while maintaining business alignment.
  
• Expertise in scripting (JavaScript, Glide), Flow Designer, IntegrationHub, and integration protocols (REST, SOAP).
  
• Familiarity with CI/CD pipelines, Git, update sets, and automated testing tools for ServiceNow.
  
• Experience integrating ServiceNow with cloud platforms (AWS, Azure) and enterprise systems (AD, SCCM, APM tools).
  
• Strong bias toward low-code/no-code platform configuration.
  
• Promotes long-term maintainability over short-term fixes.
  
• Enforces coding and design quality through strong governance.
  
• Excellent communicator and mentor, able to guide both technical and non-technical stakeholders.
  
• Experienced in working within global delivery teams and client-facing engagements.

Certificates:

• ServiceNow Certified System Administrator (CSA)
  
• Certified Implementation Specialist (CIS) – any applicable module
  
• Requirements nice to have:
  Certificates:
  
• Certified Application Developer (CAD)
  
• Certified Technical Architect (CTA) or equivalent demonstrable experience
  
• TOGAF, ITIL v4 Managing Professional or Strategist

,[Own the end-to-end architecture of ServiceNow implementations across ITSM, ITOM, ITAM, HRSD, CSM, and other modules. Design ServiceNow solutions with a configuration-first mindset, minimizing customizations to align with out-of-the-box capabilities and upgrade resilience. , Define and enforce coding best practices, naming conventions, performance guidelines, and code reusability standards. , Review and approve solution designs, scripts, and integrations to ensure technical quality and platform integrity. , Provide architectural oversight during feature releases, including clone planning, data integrity validation, and instance strategy. , Lead governance for platform standards across environments (dev/test/prod) and ensure adherence to change management processes. , Create and maintain high-level and low-level technical design documentation. , Oversee the development and maintenance of Automated Test Framework (ATF) test suites to support agile testing cycles. , Provide leadership on data modeling, CMDB structure, service mapping, and data normalization strategies. , Collaborate with cloud, security, infrastructure, and data teams to align ServiceNow solutions with broader enterprise architecture. , Lead and mentor development teams through code reviews, technical guidance, and knowledge sharing. , Support client engagements, workshops, and pre-sales activities including solutioning, RFP responses, and demos. Requirements: AWS, JavaScript, ServiceNow

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