Product Development . Inputs to and suggests improvements to designs, develops, implements and tests modules and products in line with agreed timelines, budget, costs, quality and development standards. Provides designs for small size components. Work is monitored by senior colleagues’ problems and queries are escalated to ensure timescales are met.
IT Integration . Provides integration facilities and provisions logistics.
Process Improvement . Suggests and implements proposals for process improvements within projects.
Innovation . Uses new technologies and methods actively to develop highly competitive products.
Documentation . Provides technical documentation on realized modules / products, following internal standards. Creates documentation on development work: analytical documentation on the required code and functionality changes as well as technical specifications and manuals.
Maintenance . Provides Back Level maintenance support, including problem solving, for own modules and if necessary, for foreign (sourced from third party supplier) components.
Lifecycle . Provides development support during lifecycle of modules and products, bugfixing activities. Is responsible for development of new versions and updates based on defined requirements.
Technical Expertise . Maintains high level of product and solution knowledge. Ensures that their skill profile is up to date
Work is delivered to agreed timescales.
Issues are notified in a timely manner.
Contributes to the production, maintenance and/or testing of maintainable solutions with a low density of defects.
Meets Service Level Agreement requirements for customer on problems resolved.
Is able to provide evidence of clear and concise communication.
Evidence that Corporate and local development methodologies have been followed.
Requirements:
ServiceNow Certified System Administrator
ServiceNow CIS - ITSM
ITIL Foundation Training
JavaScript - basic level
Ability to manage competing priorities in a complex environment
Excellent written and oral communication skills including customer liaison
Excellent interpersonal and negotiating skills, ability to enable collaboration
Project/change management experience and skills
Investigation and analysis of problems with a methodical and disciplined approach