Support for the implementation of an ESM system based on ServiceNow – requirements analysis, process mapping, configuration of forms and workflows, process and test documentation.

Your roles and responsibilites

• Analyzing business and technical requirements
• Mapping processes and creating BPMN models
• Configuring forms, workflows, and routing rules for requests
• Preparing configuration and test documentation
• Supporting end users during the implementation phase
• Participating in workshops and Q&A sessions
• Collaborating with architects on the configuration of CMDB and knowledge bases

What we expect

• At least 5 years of experience in analyzing and implementing ITSM/ESM systems
• Knowledge of ServiceNow, including configuration, forms, workflows, and request management
• Experience implementing ServiceNow in large-scale organizations (2000+ employees)
• Good understanding of ITIL (minimum Foundation)
• Strong communication skills, attention to detail, proactivity, and analytical thinking
• English proficiency at a minimum B2 level

Our offer

• Employment based on B2B
• Warsaw - Hybrid work
• Benefits: Multisport card, Private medical care, English classes in small groups

FAQ

We will invite you for a phone interview, followed by a technical interview, which takes place remotely. A project qualification stage is also possible, where we can ask you to attend a client meeting or coding session.

The interview takes place remotely and lasts about an hour. You will meet with a recruiter and one or two technical leaders who will verify your technical knowledge and ask you to solve recruitment tasks.

We always try to accommodate your needs. Most often we make appointments in the morning (8:00-9:00) or afternoon (15:00-16:00).