technologies-expected :

responsibilities :

Lead and facilitate requirements-gathering workshops with business stakeholders to fully understand objectives and challenges
Analyze and document business processes, identify optimization opportunities, and define clear, actionable requirements
Conduct gap analyses and recommend improvements leveraging ServiceNow capabilities
Collaborate closely with architects and developers to ensure alignment between technical delivery and business needs
Prepare detailed user stories and acceptance criteria for agile teams
Support delivery planning, backlog refinement, and take part in sprint ceremonies
Act as a liaison between business and delivery teams, ensuring effective communication and alignment
Provide end-user support and resolve incidents related to ServiceNow
Perform basic configuration changes within the platform following standards and best practices
Stay up to date with new ServiceNow releases and features

requirements-expected :

3+ years of experience working as a Business Analyst within ServiceNow ecosystem
Solid understanding and hands-on experience with ITSM; familiarity with ITOM, CSM or HRSD is a strong plus
CSA Certification is a strong plus
Experience with ServiceNow AI solutions is a nice to have
Excellent stakeholder management and facilitation skills
Strong grasp of ITIL processes and Agile methodologies
Strong analytical and problem-solving abilities, with attention to detail
Excellent organizational, coordination, and communication skills
Ability to learn new concepts quickly and support administrative ServiceNow functions
Fluency in English (written and spoken)
Self-directed and innovative mindset.

offered :

Competitive salary
B2B contract agreement
Remote work
Elastic worktime (start between 7:00 and 09:00 AM)
Chance to work on impactful ServiceNow projects and collaborate with global stakeholders.