Informacje o stanowisku

Responsibilities : Performs day to day support, administration and maintenance of the Service Now platform Maintains Service Now support processes and checks that all requests for support are dealt with according to agreed procedures Investigates and resolves issues (2nd level support) including performance monitoring Prioritizes and diagnoses incidents according to agreed procedures Documents and closes resolved tickets according to agreed procedures Escalates unresolved incidents Provides "Go Live" support after introduction of new solutions Manages upgrade planning and execution Performs failure analysis and provides recommendations for continuous improvement Uses his/her experience in ITIL processes to manage interfaces Writes knowledge articles and supports end users by answering questions and providing basic training on applications, policies and procedures Develops clear and concise technical and process documentation Supports multiple projects simultaneously in a fast-paced environment Works in an agile environment and is familiar with agile development methods Ensures that implementations and ongoing services are delivered on time and meet client requirements Supports projects by resolving fairly complex program problems Supports internal service review meetings covering performance, quality aspects and processes Provides training for the tools functionalities in person and/or through other methods Works closely with the Service Now architects and development team to assist in the appropriate extension, integration or development of the platform Testing and verifying new functionalities delivered within projects or by the development team Assigning user permissions Managing user permissions requirements-expected : Qualified IT specialist (apprenticeship) or Bachelors degree in Computer Information Systems, Management Information Systems, Computer Science or another related field Minimum 1+ year of Service Now administration experience CSA Certification ITSM, SPM, ITOM experience and knowledge Good understanding of ITIL Good understanding of ITSM and related services Fluent in English language skills (verbal & written) benefits : Prywatna opieka medyczna ‎(w tym stomatologiczna)‎ Rozbudowane ubezpieczenie na życie System kafeteryjny Zwiększone składki pracodawcy w ramach PPK Dodatkowy dzień wolny w urodziny lub imieniny Katalog szkoleń i kursów Program rozwojowy dedykowany dla kobiet Program rekomendacji pracowników Eventy pracownicze

Warszawa - Oferty pracy w okolicznych lokalizacjach