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ServiceNow Administrator (f/m/x) Miejsce pracy: Warszawa Technologies we use Expected ServiceNow JavaScript About the project Sii ServiceNow Competency Center provides services to customers from various industries in Europe and the United States. We specialize in improving customer platforms, optimizing and digitizing process flows, and expanding platform usage within the customer organization. Our experience spans among ITSM / ITOM / ITAM / HRSD / SecOps / SPM / CSM modules. We are looking for an experienced Senior ServiceNow Administrator responsible for ensuring platform stability, scalability, and continuous improvement in a complex enterprise environment. Your responsibilities Ensuring stability, availability, and performance of the ServiceNow platform Administering upgrades, patches, cloning, and environment maintenance Monitoring system health, integrations, scheduled jobs, and logs Securing the platform through roles, groups, and access controls Configuring ITSM modules, including Incident, Problem, Change, Request, CMDB, and Knowledge Customizing workflows, business rules, UI policies, client scripts, and Service Catalog items Developing automation solutions and custom applications Creating dashboards, reports, and performance analytics Integrating external systems using REST/SOAP APIs and MID Servers Managing CMDB structure, relationships, and data quality Supporting discovery, service mapping, and asset management Collaborating with stakeholders to deliver scalable ServiceNow solutions Our requirements Minimum 5 years of hands-on experience in ServiceNow administration and configuration Strong expertise in ITSM processes and core ServiceNow modules Advanced scripting skills using JavaScript and Glide API Solid understanding of ServiceNow architecture and platform fundamentals Experience with system integrations and workflow automation Practical application of ITIL principles in daily operations ServiceNow Certified System Administrator (CSA) certification Proven ability to analyze issues and deliver structured, effective solutions Strong communication skills with both technical and business stakeholders Experience working in large enterprises or international environments Familiarity with Agile methodologies Fluent Polish required Residing in Poland required Optional Experience with ITOM, Discovery, Service Mapping, or HR/CSM modules What we offer Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022 Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more Comfortable workplace – class A offices or remote work Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers Investment in your growth – meetups, webinars, training platform and technology blog – you choose Fantastic atmosphere created by all Sii Power People Recruitment stages Send your CV Talk to us about your expectations Learn more about our projects and choose the best Start your adventure with Sii! Sii Sp. z o.o. Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment. Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.