Sii ServiceNow Competency Center provides services to customers from various industries in Europe and the United States. We specialize in improving customer platforms, optimizing and digitizing process flows, and expanding platform usage within the customer organization. Our experience spans among ITSM / ITOM / ITAM / HRSD / SecOps / SPM / CSM modules.
We are looking for an experienced Senior ServiceNow Administrator responsible for ensuring platform stability, scalability, and continuous improvement in a complex enterprise environment.
responsibilities :
Ensuring stability, availability, and performance of the ServiceNow platform
Administering upgrades, patches, cloning, and environment maintenance
Monitoring system health, integrations, scheduled jobs, and logs
Securing the platform through roles, groups, and access controls
Configuring ITSM modules, including Incident, Problem, Change, Request, CMDB, and Knowledge
Customizing workflows, business rules, UI policies, client scripts, and Service Catalog items
Developing automation solutions and custom applications
Creating dashboards, reports, and performance analytics
Integrating external systems using REST/SOAP APIs and MID Servers
Managing CMDB structure, relationships, and data quality
Supporting discovery, service mapping, and asset management
Collaborating with stakeholders to deliver scalable ServiceNow solutions
requirements-expected :
Minimum 5 years of hands-on experience in ServiceNow administration and configuration
Strong expertise in ITSM processes and core ServiceNow modules
Advanced scripting skills using JavaScript and Glide API
Solid understanding of ServiceNow architecture and platform fundamentals
Experience with system integrations and workflow automation
Practical application of ITIL principles in daily operations
ServiceNow Certified System Administrator (CSA) certification
Proven ability to analyze issues and deliver structured, effective solutions
Strong communication skills with both technical and business stakeholders
Experience working in large enterprises or international environments
Familiarity with Agile methodologies
Fluent Polish required
Residing in Poland required
offered :
Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
Comfortable workplace – class A offices or remote work
Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
Investment in your growth – meetups, webinars, training platform and technology blog – you choose
Fantastic atmosphere created by all Sii Power People
