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Technologies-expected : Service Now Java Script Glide API technologies-optional : Power Shell AWS Microsoft Azure Google Cloud Platform about-project : We are seeking an experienced Service Now Administrator to manage and optimize our Service Now platform. The ideal candidate will be responsible for ensuring the platform’s performance, implementing new modules, and supporting end-users. This role involves working closely with cross-functional teams to streamline IT Service Management (ITSM) processes and improve the overall efficiency of the organization’s IT operations. This role offers a unique opportunity to enhance the organization’s IT operations and streamline service delivery. If you are passionate about Service Now and thrive in a fast-paced environment, we encourage you to apply. MD rate: 160 - 220 EUR responsibilities : Administer and maintain the Service Now platform, including configuration, customization, and upgrades. Implement and manage ITSM modules such as Incident Management, Problem Management, Change Management, and Service Catalog. Collaborate with stakeholders to gather requirements and configure workflows, forms, and reports to meet business needs. Monitor platform performance and troubleshoot issues to ensure high availability and reliability. Manage user roles, permissions, and access controls. Develop and maintain dashboards and reports to provide insights into IT service performance. Integrate Service Now with other enterprise systems and tools. Document system configurations, processes, and best practices. Provide training and support to end-users and ensure adherence to ITIL best practices. requirements-expected : 3+ years of experience as a Service Now Administrator or in a similar role. Proficiency in configuring and managing Service Now modules (e.g., ITSM, ITOM, CMDB). Strong knowledge of Service Now scripting (e.g., Java Script, Glide API) for workflow automation. Experience with Service Now integration using REST and SOAP APIs. Familiarity with ITIL frameworks and best practices. Strong analytical and problem-solving skills. Excellent communication and teamwork abilities. benefits : remote work opportunities