Service & Operations Management Function is responsible for the overall orchestration, control and management of service delivery processes across all services and service providers to enable service management and seamless delivery of end-to-end services within SLA.
The ServiceNow Administrator is responsible for the designing, testing, implementing and maintaining IT and business solutions using the ServiceNow platform. This includes troubleshooting, writing instructions and documentation, working with other technical and non-technical team members, as well as looking for ways to improve existing business processes and solutions. He/she will work with a team to manage the configuration, implementation and maintenance of multiple ServiceNow applications in a fast-paced organization.
responsibilities :
Supports analyzing requirements, developing specifications and designing innovative solu-tions to business problems
Documents the technical requirements/as-built documentation
Maintains ServiceNow support processes and checks that all requests for support are dealt with according to agreed procedures
Development, configuration and improvement of workflows and processes
Performs day to day support, administration and maintenance of the ServiceNow platform
Manage upgrade planning and execution
Performs failure analysis and provides recommendations for continuous improvement
Investigates and resolves issues (2nd level support) including performance monitoring
Prioritizes and diagnoses incidents according to agreed procedures
Documents and closes resolved tickets according to agreed procedures
Escalates unresolved incidents
Provides "Go Live" support after introduction of new solutions
Uses his/her experience in ITIL processes to manage interfaces
Writes knowledge articles and supports end users by answering questions and providing basic training on applications, policies and procedures
Develops clear and concise technical and process documentation
Supports multiple projects simultaneously in a fast-paced environment
Works in an agile environment and is familiar with agile development methods
Ensures that implementations and ongoing services are delivered on time and meet client requirements
Supports projects by resolving fairly complex program problems
Supports internal service review meetings covering performance, quality aspects and processes
Provides training for the tools functionalities in person and/or through other methods
Work closely with the SOM architects and development team to assist in the appropriate extension, integration or development of the platform
requirements-expected :
Minimum 1+ year of ServiceNow administration experience
Qualified IT specialist (apprenticeship) or Bachelors degree in Computer Information Systems, Management Information Systems, Computer Science or another related field
ITSM experience and knowledge
Good understanding of ITIL
Good understanding of ITSM and related services
Fluent in English language skills (verbal & written)
CSA Certification
Good understanding of HRSD
Ask P&O related services in ServiceNow
Hybrid mode of work
offered :
Having an impact. In our team every opinion matters. We are inviting everyone to bring their ideas along because we think that it helps us to create the best products possible.
Minor benefits for you to enjoy. Holiday bonus, subsidies to private healthcare, sports cards, cinema, and theatre tickets and group insurance.
Great atmosphere. Awesome people, foosball and after work beer is at your disposal.
Challenges. We are not afraid of challenges because they are fun to solve Development. We are offering you not just a job but the place where you can professionally and personally grow.
Open Communication. We strongly believe that good communication is at the core of all successful companies. That’s what we cultivate in our company as well.
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
